ComplaintsforItrac
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Beginning February 6, 2023 - February 19, 2023, I participated in an online survey study, "Itrac Beverage and Snack Study," in which you download the "Kantar Scope" app and log beverages during the time period specified above. I was supposed to receive a $35 **** prepaid card as an incentive, in which I have written confirmation that I DID qualify for it, however, never received it in the mail within the 6-8 weeks after the study ended like the directions said. I contacted them via email *************************************** and was told that my card WAS sent out and they asked to confirm my address, which I did. I have **** Informed Delivery, and Iook at my daily digest every single day, none of which included anything addressed to me from this company, so I know it was 1) never sent out in the first place OR 2) it was sent to the wrong address as a mistake on their end since they had all my correct information from the beginning. I was told on April 17, 2023 that it would be escalated and investigated, but I haven't heard anything else since. I keep emailing and no replies. I have called them *************) an exact 18 times, all of which gets forwarded to their voicemail claiming they're away from the desk or assisting someone else, which I highly doubt since I call at different times within their operating hours, spread out over the course of about 2 weeks. I am unable to get a response, and it seems like a scam.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1720 W. Parkside Lane #A2
Phoenix, AZ 85027
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.