Business ProfileforBrooklyn Bedding

Purchased a mattress from Brooklyn Bedding in Dec of 2023. After 2 months, returned it. Then, in April of 2024, we purchased a different mattress from them. Just trying it out, hoping we'd like it.Well, it's really hurting my back. I tried to submit a return for it, but the customer service agent is saying they won't accept my return.I'm really confused. The return policy says that they have a 120 night return policy on ALL mattresses. Also, they never told me when I was buying the second mattress that it wouldn't be able to be returned. Nor did they tell me that the first time I returned the first mattress.If I had known they wouldn't have accepted my second return, I never would have tried to get a second mattress with them. I honestly gave them my best shot, and the mattress isn't for me. I wish they would have been up front with me before my purchases.If I could select multiple desired settlements, other than getting a refund, I wish that Brooklyn Bedding would INFORM me before I bought my second mattress that that second mattress would not be eligible for a 120-night trial and free returns. Because they did not do this, and because I successfully had a positive return with them previously, I assumed my subsequent return would mirror the first. Because it did not, I feel they were deceptive in not informing me of this policy.