3 Customer Reviews
Review from Renee S
1 star04/11/2023
The first time we used them they failed to show up on the scheduled day and then sent two people the next day. The second time we used them they failed to schedule us and we had to reschedule a doctors appointment. I had to cancel a Physical Therapy appointment, for the lab work that was scheduled by them without asking if the time was OK. We were expecting them to arrive between 7 am and 11 am. We called at 11 am and we were told that they would be arriving soon. It is now 1:30 pm, my poor father has been fasting for over 24 hours now. This is not OK.
Central Clinical Labs Response
04/12/2023
Cannot comment as we do not know the patient name or date of service. The fasting part sounds unlikely as people only need to fast after midnight the night before -- 12 hours at most.Review from Sandra L M
1 star11/16/2022
This company has the worst customer service I have ever come into contact with. I had a scheduled blood draw for 11. ***** no ph call and when I called was advised that the phlebotomist had a family emergency. Requested a Saturday appointment because I needed the results for 11.15.22 for my cancer doctor. No one showed up. I was told she came by and I wasn't home so she left a voicemail. Very untrue. I had been home all day and in the evening. They were going to come out on 11.14.22 so I could get my keytruda treatment and again never showed. Got a call to advise they would be out after 3pm. No show, no call. Needless to say I had to make others arrangements but they put me through h*** Sitting around and waiting, not being able to go anywhere has caused a lot of stress and frustration. I would advise anyone that is thinking about using them to definitely not go through the headaches. Having cancer is the fight for your life and to have a customer service group not care is unthinkable.Review from Jaclyn L.
1 star05/03/2022
Unsafe work conditions. I worked for CCL back in Jan 2021- May 2021 Mobile phlebotomist. One the pay is horrible, benefits ****, and reimbursement was put on a **** which was never mentioned and the manager does not answer emails and will not to talk to any of the employees because we are seen as no worthy of her time. The laboratory is completely unsafe breaking many OSHA laws. One there is no eye wash station or shower so if you are contaminated with specimens (blood, urine, or feces) goodluck!!! There is no sealed area for lab assistance to safely process these specimens and the lab is not clean at all. They also leave urine specimens out 24 hours until the end of the shift they put them in the fridge.
Customer Review Rating
Average of 3 Customer Reviews
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