ComplaintsforAssociated Internists

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited this place in August for a Physical and for over a month now been trying to deal with them to get the billing to run the proper insurance that I provided them at the appointment that they took and I assume made a copy of. Well their billing department somehow disregarded the insurance I gave them and must have looked up on ********** Blue Shield my insurance and decided to run an insurance I have not had in over 3 years. They have farmed out their billing to a company that is almost impossible to reach and normally hangs up right as you Que number comes up or calls you back but no one speaks. I was able to get a hold of them one time and told them the issue but now just received another bill with no resolution. I am sick of this medical facility and thier response to my last complaint they literally lied on here about calling me back and taking care of my other issue. This place should be shut down as they do not care about their patients before, during or after the visit. You can not speak to a real person normally and have to leave messages for the care providers assistant and again they never call back until you file a complaint and then lie about calling you back. I just want this fixed as I have insurance that will cover this bill and then want nothing more to do with this business and the care provider ***************************. TERRIBLE!!!!

  Business response

  12/26/2023

  Dear Better Business Bureau Representative,

  Starting June 1 2023 we moved our billing from in house over to a third party billing service. I have previously notified the owner of the billing service or the issue of patients having to wait on hold only to be disconnected. I will forward this compliant on to the billing service company.

  I have checked the patients account and the correct insurance information was updated in November 2023 by the billing service company and  his claim has been mailed out. 

  We have already addressed his complaint against ***************************, NP in a previous letter to the BBB. He had filed a previous complaint against her and we have responded to that complaint.

  Respectfully, 

   

  ***************************

  Practice Manager

   

  Customer response

  01/18/2024

   I understand you stating that the account was updated and changed but you still never contacted me to let me know that I did not owe anything and still sent out another invoice stating I owed.  My wife had to call the office and for some reason when she called you worked with her and told her it was all taken care of and we owed nothing.  Why can't your office or someone contact us and have said things were fixed.  *********** is just poor with patients and as far as ******* and her assistant I am tired of your lies and protecting her.  I am still waiting on her or her assistant to respond and approve my Express Scripts that they sent almost two weeks ago now for her to approve for home delivery.  I called and left a message over a week ago and messaged ******* through the app and still no approval to get the medication I have been trying to get since I first saw her. 

  If she is refusing to provide me primary care I would expect a call to find a new primary care doctor not just ghost a patient and not approve things or speak to them without explaining maybe we aren't a good fit.  I feel like this is a violation of some code of conduct for doctors and nurses to ignore their patents.  ******* or her Assistant have never reached out to me or called me like you stated in previous responses on here and are lying if they said they have.  Her assistant only has ever called once and was for my blood test results a week or two after the appointment last year sometime.  So maybe have her call me to discuss the issue or why she can't provide adequate timely care or responses.  All I want is a call and approval of my one prescription. 

  After that I will find a new provider but need this medication in the meantime until I can get in to a see new ************ Doctor.  This is sad that your reviews and ratings don't lie about your practice and wish I would have read those before ever coming to you for my primary care.
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been to see *************************** for a physical and to have a primary care provider and after my appointment this provider prescribed me the medication I need but then the prescription was removed from the pharmacy and now I have been trying to speak to her or her assistant for over 2 months of calls and my wife messaging them as to why they are not sending in my prescription. All I want is a call back, apology and to get my prescription filled. Like I said its been 2 months now of continues voice mails I have left and messages and they say they check their messages twice daily and call back but not once have I received a call or can get a hold of someone that is suppose to be my primary care doctor.

  Business response

  11/01/2023

  Prescription for Ozempic/Wegovy was sent to Amazon pharmacy per patient request. The prescription was never cancelled with pharmacy as stated in complaint and this was confirmed with pharmacy. The pharmacy staff stated medication on backorder and unable to take any new prescriptions for Ozempic/Wegovy. Pharmacy staff also informed medical assistant patient will be notified by them. There are records of calls to patient recorded in his chart stating unable to reach him. Patient has been contacted and currently working with medical assistant, ****, to resolve this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩