ComplaintsforInnovative Loan Solutions
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I refinanced my loan through *********** to Innovative loans. Its taken over 45 days just to find that information. I was never contacted by *********** or innovative loan services and actually had to threaten to contact the BBB in order to get the information needed to make a payment. I initially contacted innovate loans on May 31st and requested Loan information and info on how to make a payment, I never received this information. After having to call back 2 days later and speak to a supervisor due to still not receiving the information I was then told I am 29 days late on payment and in actuality owe them for 2payments. When I asked why Ive never been contacted despite them having my phone, email and mailing address I was then told that their entire system was down for over 6 weeks and they had absolutely no way to contact me, which I find extremely hard to believe. I was berated and talked down on and treated with such rudeness that I regret ever moving my business from the original holder. I am being charged a fee to make my payment with no way around it because my account is now delinquent. If I would not have been diligent in my attempts to find my new loan holder I would be going into 3 months of delinquency with still no contact from *********** or innovative loan services. This is completely unprofessional. I asked them to change my payment date to compensate the amount of delinquent days I Have due to this issue and they refused stating that I knew the **** was due and I shouldve saved the money until they reached out to me. I would like to file a complaint and I would like my payment date changed to reflect that I am in fact not delinquent. I never received vital information that I needed to make payment and was under the impression that I over payed due to *********** advising me of this when I received a check from the original holder I up until this day have not received my new loan contract or any other information from innovate loan services.
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Contact Information
Phoenix, AZ 85048
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.