Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Alex Motorcycle Repair has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAlex Motorcycle Repair

    Motorcycle Repair

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers motorcycle maintenance and repair. 

    Business Details

    Location of This Business
    814 E Indian School Rd, Phoenix, AZ 85014-4628
    BBB File Opened:
    12/9/2008
    Years in Business:
    15
    Business Started:
    12/9/2008
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Alex Motorcycle Mechanic
    Business Management
    • Ms. Patricia Navarro, General Manager
    Contact Information

    Principal

    • Ms. Patricia Navarro, General Manager

    Customer Contact

    • Ms. Patricia Navarro, General Manager
    Additional Contact Information

    Fax Numbers

    • (602) 279-5575
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a motorcycle from this shop. I drove about 2 miles and the bike died. I am a motorcycle mechanic myself. I knew right away the kill switch in the kickstand failed. When I stopped the bike and put it back in neutral the battery was dead. Pretty good chance the stator and/ or rectifier were bad. They actually picked the bike up and said they'd look at it and fix it. When I messaged 2 days later they asked of I would come to the shop and talk to them. When I got there they said they fired the bike up and were concerned about a noise in the engine (there was no engine noise when I drove it. I was listening for that. They wouldn't have started it without hanging the charging system.)and would feel better if I would give them $500 more for a different bike they were selling. Unfortunately I did that. They put gas in it and sent me on my way. About 2 blocks away I could tell the carburetor was in terrible shape. When I got home I could smell gas and found the cheap **** petcock they put on it was leak badly. Buying a bike from a shop there should be no issues with a carburetor or petcock. This is ridiculous. The mirror was and clutch lever on the handlebar was also loose. A sign that nobody ever test rode the bike. The fact that they kept it there with no gas in it makes it pretty clear they knew the petcock was leaking. I cannot believe a man that put his name on his business would do such a horrible job. DO NOT GO TO THIS SHOP FOR ANY REASON!! They either do not care or are not capable of doing the work correctly. The lemon law in ******* would give them 2 trys to fix this issue before they would legally have to give me a refund. I am certain they would do an equally bad job fixing it. Again, DO NOT GO TO THIS SHOP FOR ANY REASON!! They're incompetent at best and more likely they're just crooks.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Martina T

    5 stars

    06/30/2023

    Went to Alexs for my 2nd tire repair. The whole team was super friendly, helpful and I even learned a few tricks to use while working on my Baha. He knew exactly what was wrong with my bike ?? Ive noticed a lot of mechanics locally, shy away from MoPeds if its not a Vespa- and he was not only able to assess my calipers and how to maneuver my bike easy, he also fixed it and worked with me on the price. My bike is now safe and Ive been cruising it all around *******. Id strongly suggest looking into buying a MoPed. You cant beat 5 dollar fill *** on gas; and a safe ride. They take them in, fix them up, and sell them there. I already have 2, working on getting my third now.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.