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ComplaintsforAlex Motorcycle Repair
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a motorcycle from this shop. I drove about 2 miles and the bike died. I am a motorcycle mechanic myself. I knew right away the kill switch in the kickstand failed. When I stopped the bike and put it back in neutral the battery was dead. Pretty good chance the stator and/ or rectifier were bad. They actually picked the bike up and said they'd look at it and fix it. When I messaged 2 days later they asked of I would come to the shop and talk to them. When I got there they said they fired the bike up and were concerned about a noise in the engine (there was no engine noise when I drove it. I was listening for that. They wouldn't have started it without hanging the charging system.)and would feel better if I would give them $500 more for a different bike they were selling. Unfortunately I did that. They put gas in it and sent me on my way. About 2 blocks away I could tell the carburetor was in terrible shape. When I got home I could smell gas and found the cheap **** petcock they put on it was leak badly. Buying a bike from a shop there should be no issues with a carburetor or petcock. This is ridiculous. The mirror was and clutch lever on the handlebar was also loose. A sign that nobody ever test rode the bike. The fact that they kept it there with no gas in it makes it pretty clear they knew the petcock was leaking. I cannot believe a man that put his name on his business would do such a horrible job. DO NOT GO TO THIS SHOP FOR ANY REASON!! They either do not care or are not capable of doing the work correctly. The lemon law in ******* would give them 2 trys to fix this issue before they would legally have to give me a refund. I am certain they would do an equally bad job fixing it. Again, DO NOT GO TO THIS SHOP FOR ANY REASON!! They're incompetent at best and more likely they're just crooks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.