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Business Profile

Moving Services

MovingHelp.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment with ********** today, at 2 PM. Appointment was moved several times by this contractor, operating from phone number *****************, even though amount was prepaid and the extremely simple requirements were clearly spelled out. Business owner, if I can call him as such, kept delaying until now, at 4:30 PM decided to become belligerent and threatening if I didnt tip his guys more than the generous 20% that I offered from the get-go. This isnt a business. Its a fake-tough thug that needs to work a real job. Still no refund or apology. What is UHAUL thinking

    Business Response

    Date: 04/17/2023

    We are sorry to hear about the issues youve experienced. To cancel your current Moving Help job and rebook with a different Moving Help Service Provider, follow the steps below. You can also email in to ********************************** and we can cancel that order for you. 

    1.  Visit MovingHelp.com and click My Account. Create an account if needed.
    2.  You received an email to verify your account. Open this to finish the verification process.
    3.  Access your account and click the job number (JB-) you wish to cancel.
    4.  Scroll down and locate Cancel this job by clicking here 
    5.  Follow the prompts and check the box I would like to schedule another helper to create store credit.
    6. Visit your Account Details page and click Credit/Certificate to retrieve your store credit number.
    7. Start the order process on MovingHelp.com and submit the credit certificate number on the checkout page to utilize the funds. If additional funds are needed, enter your credit card information.

    Customer Answer

    Date: 04/20/2023

    This reservation was created, booked, and paid for on UHAUL.COM. There is no account anywhere else. This "suttonmove" account was booked through there.

    Business Response

    Date: 04/21/2023

    Thank you again for reaching back out to us. Movinghelp.com is an online Marketplace where you can book Service Providers which are a separate company. You can access and manage your Movinghelp.com order by going to movinghelp.com/login and inputting your email and password. You can click forgot password or Create an account here if one wasn't setup. After further review, I do see that this order was cancelled and refunded yesterday. That does typically take 3-7 business days to show back up on the account. Once again, we do apologize for any inconvenience this may have caused.
  • Initial Complaint

    Date:04/11/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to elaborate on my communication with your customer service that has provided no reasonable resolution except deflecting responsibility. On Saturday I had a difficult experience with movers that was threatening and harassing. After the move completed they insisted I review and tip in front of them. I said no multiple times to which they said I must. Instead of two movers three people arrived and they stood around me demanding I complete the review and tip. As a single woman moving I was noticeably upset. They claimed I should have been charged more for the move due to the booking being for a truck and I should reflect that in my review and tip. However I spoke with the company weeks before my move and confirmed my move for two hours and one pod. I have attached screenshots here where the company confirms the type of move and hours agreed upon. Once they left they then called me 7 times in ten minutes. When I answered they demanded I review them immediately saying It was a deal I had to complete immediately. I had to block the phone number or I would have received more calls. I have attached screenshots of these missed calls. Today once I left a one star review , they called me twice from a different number despite blocking their number. She demanded I take down the review. I asked for a refund and she declined saying I ruined her business. She then got upset and yelled You are a stupid b**** I hope you die in a hole. I have attached screenshots of the number I was called from today. ***** has claimed that these are third party contractors so they dont have any responsibility. This is not true. I booked movers from their website to ensure trusted professionals completed this service and instead I was sent immature unprofessional movers.

    Business Response

    Date: 04/13/2023

    Good afternoon, We are truly apologetic for the situation you have experienced but the Customer did reach out to us directly. The information given was correct. Movinghelp.com is just a marketplace where we can connect local customers to labor only service providers that advertise their business.  Please read section 9 of our terms and agreement that was agreed upon at the time of the booking.  ******************************************************************* . 

    Customer Answer

    Date: 04/15/2023

    Uhaul/Movinghelp has not provided any means for resolution. One of the businesses that they are advertising for has threatened and harassed me. What steps are being taken to address this with the business? Furthermore, though the transcation was between myself and the mover, what steps did Uhaul/Moving help take to ensure that the businesses they advertise are credible?

    It is not enough for a large corporation to say our user agreement means we take no responsibility. As a corporation you surely would like to be seen as offering credible services that are at the same caliber as the other services you offer. What terms do you require your movers to follow? Why is there no pathway for complaints with these businesses?

    Business Response

    Date: 04/17/2023

    The MarketPlace is a Neutral Venue and Online Clearinghouse: This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Help. We do not endorse any Services or Moving Help. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Help. We are not involved in any manner with the provision of the Services by the Moving Help. Furthermore, the Moving Help(s) do not work for Us. You acknowledge and agree that the Moving Help(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Help nor do we do inquiries into the work history, criminal history or character history of a Moving Help nor do we do inquiries into whether a Moving Help has any or all applicable licensure, insurance(s) or permits that *** be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of ******** safety or legality of the Services provided by the Moving Help or of the Moving Help itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Help are not provided by Us and are specifically and solely between You and the Moving Help.

    Unfortunately, since the Payment Code you were issued when you placed the order was released to the Moving Help Service Provider, the funds have been released to them. Due to this, you would need to pursue your provider directly as Moving Help no longer holds your funds for any restitution. 


  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through uhaul to order a *********** requested moving help. The moving help comes from a company, movinghelp.com. I called to order movers. I was told the movers get paid after the last piece of furniture is moved into the house. There is an email I received confirming this. There is a code I have to give them so they get paid. Movinghelp took the money out of my account. The next day I cancelled the movers bc I found someone else. There is no phone number to contact this company, of course. I emailed them. She said 3-7 days for the money to be in my account. Its been 7 business days,And the money isnt in my account. I called ***** who instructed me to chat w this company. I was chatting and then my chats didnt go through. This is a horrible company. I want my money back. I also requested A transcript of the chat and never received it.

    Business Response

    Date: 03/22/2023

    Hello, thank you very much for reaching out to us regarding this matter. Please keep in mind, Movinghelp.com is an online marketplace that connects you with local movers in your area. Each Provider is a separate company. As we do see you didn't provide the payment code to the Provider and you cancelled the order, the refund was submitted back to your bank on 3.11.2023. You will want to connect with them directly. Typical refunds take between 5-7 business days, but some banking institutions take longer, therefore you will want to reach them directly, pertaining to this. We do apologize for any inconvenience this may have caused.
  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 2, 2023 I scheduled and paid for moving help to come to my home on March 10, 2023 at 11:30am. I emailed them to confirm my date and time because no one reached out to me. I reach out on Wednesday March 8th and they emailed me back conforming Friday March 10, 2023 at 11:30am. They called me the night before around 10:30pm asking me if I can change my time to really early or if I can be the last job around 2:00pm. I could not do earlier so I said ok I can do 1:30pm/2:00pm as long as they could guarantee they would be done by 4:00pm. The movers never came at the time they were supposed to come. They never showed. my original job time was 11:30am and they said they would come between 1:30pm/2:30. I called/ texted them at 2:15pm, 3:00pm, 3:30pm, and 4:00pm for them to say they were delayed because of the rain and I had to turn my uhaul truck in at 5:00pm. I told them If they could not come and perform the job I wanted a refund. They never showed and did not answer any of my calls. I put in a request for a refund but the status says I cancelled. I did not cancel my move. They did not do their job and I haven't heard anything back. These people are horrible and they have the right one. It's only a couple hundred dollars but It's my money and they don't deserve to have it. I have already stared legal action.

    Business Response

    Date: 03/21/2023

    MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise. As that Provider is a separate company, you would want to reach out to them directly regarding anything further you have a concern with outside the marketplace.

    We do see that the order was cancelled, meaning you were refunded for the service. A refund in the amount of $161.95 was placed back on your card yesterday. You will see that refund within 5-7 business days as two refunds, one for $5.95 and one for $156. We truly do apologize for any inconvenience this may have caused you, rest assured, the refund was submitted and sent back to the card. If you do have any further questions, please don't hesitate to also reach us at **********************************.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the SECOND complaint I have filed with the BBB about Movinghelp.com. I got an email today, stating the case had been closed because I did not respond to an email sent but this is NOT resolved. I am disputing the following charges and have filed a complaint with my bank.On 12/19/22 - $5.95, $103.98 and $349.93 = ****** I have uploaded my bank statement. The only charge that was accurate was for $240.00 charged on 12/19/22.

    Business Response

    Date: 03/14/2023

    Hello, thank you very much for reaching out to us regarding this matter. Please keep in mind, Movinghelp.com is an online Marketplace that connects you with local movers in your area. I do see that you booked two sets of movers. Both sets of Movers were refunded back to you. On 12.13.2022 you were charged $349.93 for Moving Help Service. On 12.15.2022 you were refunded 3 different amounts in the amount of $240, $103.98 and $5.95 totaling a refund at $349.93. On your bank statement it does show those 3 charges. As I do see all of those sent to you, you will want to connect with your bank directly as they were refunded already. Keep in mind, once more, that those three refunds came in separately, therefore you would see them on your credit card individually as refunds. Once again, thank you again for reaching out. We apologize for any inconvenience this may have caused yo
  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It started 2/2/23, i hired movers from movinghelp.com. About 2 wks later the actual company that was hired called me and said moving help cancelled job. (No notifications from moving help). I then went on the site on 2/15/23 and hired new movers. Next day they cancelled (no reason given) still no actual communication from moving help. I have called repeatedly and nobody answers. 2/15/23 i went on and booked another mover on moving help. Those movers did eventually call me back and we set up a time. They arrived late and were unprofessional, they worked for less than 2 hrs, i paid for 3. tried to call moving help. They were throwing my lawn furniture into the uhaul. Still no return call. 2/25/23 **************** were hired (as i moved to different city), CANCELLED the day of move. Hired a 2nd team that day.. job was accepted and then CANCELED . Still unable to get in touch with moving help. Finally the 3rd team that day that i hired showed up. Whoever is running movinghelp should not be allowed to. As kaotic moving is this was suppose to take some of the stress off of me when moving. I filed a dispute with moving help and i just received an EMAIL (still no phone as requested) stating i need to file legal action.

    Business Response

    Date: 03/13/2023

    Thank you very much for reaching out regarding this matter. We do see that you reached out to our customer service and opened a Resolution Case with your Provider directly.Please keep in mind Movinghelp.com is an online marketplace that connects you with Providers in your area. They are not Movinghelp.com employees nor U-Haul employees. You will need to work this out directly with your Provider as we are a separate entity, which is outlined in the agreement when booking. MovingHelp.com is an online company which primarily communicates via email and live chat

    MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.

    Contact the Moving Help Provider Directly
    You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:

    Business Name: Hyper Movers LLC
    Owner Name:  *********************
    Phones:**************
    Emails: ******************** and ********************

    Customer Review
    The ***************************** and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.

    How to leave a customer review:

    1. Log onto your Customer Account at **********************.
    2. Click on "Past Jobs"  
    3. Select Receiptand locate Write a review.

    Once again we are sorry to hear about all inconveniences this may have caused during the move.

    Customer Answer

    Date: 03/13/2023

    thank you for the response. If u look at the open case i have regarding hyper movers u will see the communication with them and they are clearly not helping or willing to compromise. 

    Business Response

    Date: 03/15/2023

    We truly do appreciate your response. As outlined previously and the agreement when you booked on Movinghelp.com. MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. You will want to work with your Service Provider directly as they are a separate company. Here is the contact information for that company directly if you would like to reach them outside the marketplace.

    Contact the Moving Help Provider Directly
    You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:

    Business Name: Hyper Movers LLC
    Owner Name:  *********************
    Phones:**************
    Emails: ******************** and ********************
  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/4/2023 This business has First taken $650 of my money then delayed, postponed and now canceled and left me with a huge mess.#1 truck broke down .. then they had no truck and would rent one #2 their bank card got hacked ..so no truck rental #3 I rent truck with assurances of their moving help after rental and delivery of 20' truck and tow trailer their car broke down...#4 I move all I can as I can not return truck and dolly now $289 out of pocket. #5 reschedule with His and Hers Moving for the big furniture on 3/11/23.#6 receive text notice of cancellation on 3/11/23 at 1:30 AM due to a heart attack?#7 I have to pay $54 per day extension of lease.#8 I have to hire others and rent Another truck and tow dolly

    Business Response

    Date: 03/13/2023

    Good afternoon, We are so sorry for all the inconveniences you have had with U-Haul trucks and with movinghelp.com. For the truck issues please refer back to U-Haul and as for Movinghelp.com, we do see that you booked with His and Hers Movers back in 2022. From what you emailed in about, sounds like you booked with that company directly for your move in March 2023.  Unfortunately you would have to pursue them directly since booking was out side of the movinghelp.com marketplace. Their contact information is the following: Business Name: His and hers moving; Physical Address/Business Owner: *************************** ******************************************; *************************; phone: ************** and **************. Also to let you know that they have not been advertising on our marketplace since February 2023. Once again we are so sorry for all the inconveniences of the move and the troubles you have had with U-Haul. 
  • Initial Complaint

    Date:03/09/2023

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving Help.com is a subcontractor of U-Haul.com. I requested moving help for one person for 3 hours on Feb. 22, 2023. U-Haul.com is or was a trusted middleman, contracting out to Moving Help.com. Moving Help contracted our mover, ***************** in ************ **. tytannerjr@****************. I confirmed twice with ** for a move on Feb. 22, once for Noon and then to begin at 11 am. He confirmed both times. On Feb. 22 he was a no show. Upon calling him, he stated that, "I forgot. I am on the beach, running with my dog. Do you still need me?" On confirming, he reminded me that he needs to drop his dog off at home first and then come over. He arrived 2 hours late and was very helpful once he arrived. I canceled the order with MovingHelp because the mover did not arrive. I then gave ************* for his work plus a 20 tip because he was great, once he actually arrived. I found out later that MovingHelp is still charging me $140 even though ** was almost a no show and I paid him in cash. ** asked for the 6 digit code that Moving Help sent me KNOWING that it was a code that allowed him to get paid after I paid him in cash.

    Business Response

    Date: 03/10/2023

    Thank you very much for reaching out regarding this matter. We do see that you reached out yesterday and opened a Resolution Case with your Provider directly. Please keep in mind Movinghelp.com is an online marketplace that connects you with Providers in your area. They are not Movinghelp.com employees nor U-Haul employees. You will need to work this out directly with your Provider as we are a separate entity, which is outlined in the agreement when booking. You are welcome to reach out to that Provider directly, the contact information for your Provider is as follows:

     

    MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.

    Dispute Resolution ******************************* will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.

    Here are the steps to do so:

    1. Log onto your Customer Account at **********************.
    2. Click on "Past Jobs" and select the order number (OR-).  
    3. Select "Report Issue" and follow the instructions.

    Contact the Moving Help Provider Directly
    You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:

    Business Name: Move Right
    Owner Name: ******************
    Phones:**************
    Emails:**************************

  • Initial Complaint

    Date:03/08/2023

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with vendor moving services for 2 movers for 2 hours. Movers were 3 hours late and sent 1 mover. Movers communicated in writing that I would receive a 50% credit due to the issues. I have received no credit despite numerous calls. I then disputed the charge with my cc company and the vendor denied the dispute.

    Business Response

    Date: 03/09/2023

    Thank you very much for reaching out regarding this matter. I do see that you reached out to us on 3.8.2023 regarding the matter. Please keep in mind that MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.

    You have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider.  

    Customer Review
    The ****************** marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.

    How to leave a customer review:

    1. Log onto your Customer Account at **********************.
    2. Click on "Past Jobs"  
    3. Select Receipt and locate Write a review.

    Dispute Resolution ******************************* will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.

    Here are the steps to do so:

    1. Log onto your Customer Account at **********************.
    2. Click on "Past Jobs" and select the order number (OR-).  
    3. Select "Report Issue" and follow the instructions.

    Contact the Moving Help Provider Directly
    You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:

    Business Name: Military Moving Logistics- 
    Owner Name and Address: ***********************
    401 ********* Ste 107a
    *************, ** 76067
    Phones: ************** - Cell 
    Emails: ********************* 

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company on 12/15/2022 to move me from ******************************** to *****************************************************. I was supposed to be charged $240.00 but after reviewing my bank records I was overcharged. 12/15 - $349.93 12/19 - $5.95 12/19 - $103.98 I would like to be refunded of $459.86. Sincerely, ***********************

    Business Response

    Date: 03/08/2023

    Hello, thank you very much for reaching out to us regarding this matter. Please keep in mind, Movinghelp.com is an online Marketplace that connects you with local movers in your area. I do see that you booked two sets of movers. Both sets of Movers were refunded back to you. On 12.13.2022 you were charged $349.93 for Moving Help Service. On 12.15.2022 you were refunded 3 different amounts in the amount of $240, $103.98 and $5.95 totaling a refund at $349.93. As I do see all of those sent to you, you will want to connect with your bank directly as they were refunded already. Keep in mind, once more, that those three refunds came in separately, therefore you would see them on your credit card individually as refunds. Once again, thank you again for reaching out. We apologize for any inconvenience this may have caused you. 

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