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ComplaintsforHerbal Nails & Spa, LLC.
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got my nails done on 4/18 for the first time at this business, the male who did my nails was very sweet and listened to everything I said. I was happy with the appointment, but I am very disappointed with the after results. It has only been 6 days and I have had four nails break off. My cuticles were not taken care of/pushed back and so my new set of acrylic did not start as high up as it could have which may have prevented the lifting on the nail bed. I spent $120 on these nails only for four of them to fall off after less than a week. My nails are also uneven in size and not the proper shape I asked for, which normally I would not mind, but for the amount I paid and all these issues later on, I am very displeased. I called the establishment and was only offered a 20% discount on my next service and told they'd call me back once they have a solution. I still have no solution and honestly I just want my money back. I live an hour away from the shop so I do not want to drive an hour back to "fix" the nails because I don't even think the other 6 nails are going to stay on very long.
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Contact Information
2501 W. Happy Valley Suite 32-1030
Phoenix, AZ 85085-3713
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.