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Find a Location

Camelback Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Camelback Toyota

      1550 E Camelback Rd Phoenix, AZ 85014-3496

      BBB Accredited Business
    • Camelback Toyota

      PO Box 16460 Phoenix, AZ 85011-6460

      BBB Accredited Business

    Business ProfileforCamelback Toyota

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    71 complaints closed in last 3 years

    32 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/20/1988

    Years in Business: 65

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers sales and service of new and pre-owned vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Camelback Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Camelback Toyota

        1550 E Camelback Rd Phoenix, AZ 85014-3496

        BBB Accredited Business
      • Camelback Toyota

        PO Box 16460 Phoenix, AZ 85011-6460

        BBB Accredited Business
      Location of This Business
      1550 E Camelback Rd, Phoenix, AZ 85014-3496
      BBB File Opened:
      1/1/1959
      Years in Business:
      65
      Business Started:
      1/1/1959
      Business Incorporated:
      12/12/2014
      Accredited Since:
      10/20/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • CTVT Motors LLC
      Business Management
      • Mr. Robbie Motz, General Manager
      • Mr. Greg Crapo, Comptroller
      • Ms. Katrina Coscarelli, CSI Administrator
      Contact Information

      Principal

      • Mr. Robbie Motz, General Manager

      Customer Contact

      • Mr. Robbie Motz, General Manager
      • Mr. Greg Crapo, Comptroller
      • Ms. Katrina Coscarelli, CSI Administrator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      71 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/30/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 6/27, I traded my CX-50 in for a RAV4 hybrid. I had a pre-approved loan, but I wanted to see if I could get a better APR through the dealership. I could, so I signed all of the paperwork, and everything was processed by the dealership.The next day, I received a call letting me know that due to a fraud alert that I didn't realize would affect the loan being approved and funded, I needed to provide my ** and a utility bill, and ONLY a utility bill. This is not standard. Standard is one of the following: utility bill, insurance statement, or bank statement, as well as others.I was informed that I would have to remove the fraud alert - no small task on a Friday afternoon when EOD is rapidly approaching. I was able to get one credit bureau to remove the fraud alert, and it should cascade to the others, but the relentless texts from the finance guy ************* is his number, and all texts and photos sent should be preserved until resolved) telling me I needed to remove it has caused significant mental anguish, as I cannot control how quickly it is removed from all bureaus. This is not the point, however. Reputable finance companies accept other forms of ** to be able to ** someone. The refusal to work with me in good faith is causing massive stress - including heart issues that nearly sent me to the *** I simply want this business to follow industry standards and accept the ** I have sent in already. I have done what I need to on my end. Please act like a responsible business and stop adding to my enormous stress. I have followed industry standards to ** myself, I have done all I can to resolve with the credit bureaus, please work with me in good faith.

      Customer Reviews

      46 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cheryl M

      1 star

      07/18/2024

      This dealership does the old bait and switch. Wanted a 2024 Toyota Corolla LE and instead was offered a SE. Felt bullied, intimated and fearful by the time we left. Wired the funds to pay for the car and immediately told them we were backing out of the deal after speaking with the finance department. Asking when the funds would be returned we got a response of don't know and now being ghosted!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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