Customer ReviewsforMidway Chevrolet
12 Customer Reviews
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Review from Toyre M
1 star04/11/2024
I've had multiple harassing phone calls from Midway Chevrolet today from the sales staff. After blocking all their numbers the midway sales staff is doing vehicle inquiries all over ******* in my name and now Im getting phone calls and texts from other dealerships. I have previously bought multiple cars and trucks from midway Chevrolet but they have crossed the line this time. I will never step foot into any Midway company again and in fact I have a service appointment at Midway ****** next week that I will be canceling and they can return the parts that were ordered for my new Titan. Buyer BewareMidway Chevrolet Response
04/18/2024
We do apologize for the phone calls and have removed your phone number and email on our system. Please note several dealerships have access to third party websites that customers use to view or inquire about vehicles, that most likely is why you have received calls or text from other dealerships. Please do not hesitate to reach out to me if you require further assistance.Review from Raymond C
1 star08/04/2023
I sent my truck to Midway Chevrolet with a tow truck because the transmission seemed to shift harder than usual, as I am unable to drive because of a recent stroke and I,m partially paralyzed **** service advisor named ******************* informed me of a ****** diagnostic charge which I'm OK with .Today my wife went to pick the truck up as they could not fix it and a new transmission was not available ,and received a bill for ****** They took the transmission pan off to diagnose it and that's all they done , no repairs. My wife phoned me from the dealership and **** explained they only diagnosed the problem to be metal in the oi(the end of the transmission eventually)They put the pan back on ,and that's all, I have the work order stating the same. A total rip off .Midway Chevrolet Response
08/10/2023
BBB ************************* Response August 10, 2023 Dear BBB Representative,On or about July 27 2023 ******************************* Service Advisor **** called ************** to advise him that due to what appears to be water damage to his salvaged title vehicle it would cost $880 to diagnose further. ************** authorized the charge and **** had the technician proceed. I have listened to this recorded phone conversation between ************** and **** his Service Advisor and the diagnostic charge is clearly stated. We can provide a copy of the call if needed.We can also provide a copy of the Repair Order upon request. Best regards, ******************* ControllerReview from Steven Z
1 star07/19/2023
My experience at this dealership was absolutely terrible. The level of incompetence was off the charts. My 2022 vehicle had to wait for a whole week before a technician even looked at it, and to make matters worse, they didn't even have the necessary parts. It was an extremely frustrating and disappointing situation.Review from Marcia P
1 star05/08/2023
Their service department is the worst. I took my car there because thats where I bought it. That was a huge mistake! The mechanic told my warranty company that they did not know what was wrong with my car, no wonder they denied the claim!!! If I could leave -10 I would.Midway Chevrolet Response
05/17/2023
BBB ********************* Response May 17, 2023 Dear BBB Representative,On Jan. 9, 2023, ************ brought her vehicle to our ****************** and stated her check engine light goes on and off. We performed a diagnosis and found her Air Filter was dirty. We replaced the air filter housing with new air filter attached, then test drove vehicle after repair and had no check engine light. ************ was upset that her extended service contract company declined to pay for repairs since air filter replacements are usually considered maintenance and not a mechanical failure. ************ was not happy she had to pay out of pocket for her repairs. Best regards, ******************* ControllerReview from Fredia C
1 star02/08/2023
I purchased a vehicle and taken it to get auto repair and damaged ( destroyed) my vehicle and then want me to pay for it. Cost of repair are foolish **************** representative liar his actions, never realized that gave me information to pursue action against them!! Im very upset and still have a car payment No way will I shared or tell anyone to buy a car from this auto center. Im going file a lawsuit against them, please help me find a lawyer to assist me with my lost.Midway Chevrolet Response
02/13/2023
**************, we truly regret your reporting any negative experience with our ******************* We take all reviews seriously and view each as an opportunity to better improve our business operations. Our findings on the recommended repairs as per the ************* tool used to diagnose codes for your vehicle showed that there were problems with the vehicle overheating, several AC codes, and a code for the instrument panel cluster. All recommended repairs were declined by you, and the vehicle was towed back to your home at no charge to you. If you wish to repair the recommended items, please contact our Service Manager, ********************, for further communication at ************. Sincerely,*******************, Controller Midway ChevroletReview from Heather S
1 star12/12/2022
I have had my 2016 Chevy Cruze into this shop no less than 4 times for a problem that still exists and I cant even drive my car anymore thanks to the lack of knowledge and egos at this dealership.Review from Nicholas M
1 star09/10/2022
If you're thinking about working as a sales consultant for Midway Chevrolet, I would strongly reconsider. Not only was I lied to by *******************, I was misled by everyone that I spoke with. On my first day, as a sales consultant, I was given no direction. I was told I would be receiving minimum wage plus commission. Not only did they wait to inform me about the subsidized minimum wage and draw, they failed to mention this during the initial interview. I returned from lunch break on my very first day, and waited one hour with no direction on what to do.. I was informed by another sales consultant that they wanted me to quit. So I took that hour and applied for several different positions with different companies and actually got two interviews. Never will I ever, do business with Berkshire Hathaway.This is the most non-American, communist proclaiming company, that I have ever been a part of. To everyone at Midway Chevrolet, You're terrible people! Unsincerely, -*****************************Review from Bailey S
1 star05/25/2022
Still receiving harassing phone calls about vehicles I've traded in YEARS ago! I've spoken with management multiple times to have my number "removed from their system" but they apparently do not know how to actually remove phone numbers. The first time I had ever dealt with Midway Chevy they LOST the car I traded into them at their own tent event. Unless you want to deal with idiots and harassment steer clear of this place.Review from Richard B
1 star05/21/2022
Bad service with all the financial staff! At MIDWAY CHEVROLET at *****************************************! They sold me a 2020 suv that had transmission problems leaking oil that they supposed fixed when they didnt went back and tryed to trade it for another vehicle suv that made me sign papers a contract and said its approved! So I left came back a week later and they were all mad at me for no reason!! Why would you let some one drive off and signed papers if there not going to approve the sale! Never going back to this location!Review from Derek D
1 star02/27/2022
Let's start this off at home where we pre-filled out the credit app sand chose a car. credit app came back as indecisive and someone was to call us. before that we made an appointment to drive the car. So, the sales rep **** called us. Never mentioning anything about the car. The car was a Mini ****** listed at $6,995. I asked **** the price of the car and he said $10,599 or close to. I then said it is online for $6,995, he stumbled and said "oh I don't know why that price is in here, that's the old price. I knew at that time he was lying because I've done my research. **** confirmed my appointment for 4:30PM. After the call i was still curious of what was going to happen next i told my girlfriend that this is going to be a bait and switch operation and that I can just feel it in my bones. We arrive and was greeted by someone and I asked to speak to ****. This young man goes inside after asking me if I was here for the Black Mini ******. I thought that was strange, I could have been anyone. Then he came back and said would you like to see it? I said yes and we had to drive to some obscure lot about an 1/8 of a mile away. we pull up to the Mini ****** and there is yellow writing on the windows saying "Emissions needed, windshield and check transmission. not ready to be sold but on the website as available. right then I knew that this was a bait and switch to have someone buy a more expensive car. I needed the deal on this car and to finance it as well. Times are rough and it is all I can afford.After meeting another manager I asked what if I paid in full Monday what is the price, he looked at car online and said $7800. I said no, that's not going to work, I gave him the rundown of how much he probably got it for as a trade in and I offered $6800 and said to call me on Monday. Classic Bait and Switch scam.
Customer Review Rating
Average of 12 Customer Reviews
Contact Information
2323 W Bell Rd
Phoenix, AZ 85023-3202
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 8:00 AM - 9:00 PM |
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TTuesday | 8:00 AM - 9:00 PM |
WWednesday | 8:00 AM - 9:00 PM |
ThThursday | 8:00 AM - 9:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
SuSunday | 9:00 AM - 7:00 PM |
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