ComplaintsforSpeedy Mags
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered a 2 year subscription of ***************** on March 06, 2024. I have been corresponding with these folks off and on for past several months. Still no magazine and still no refund as of July 30, 2024. "We are checking into it." Haha...Not! Thank goodness I paid thru PayPal as it sounds like they will refund me my money. But I almost didn't make the cut-off for PayPal to act, so make sure you file a complaint with them ASAP! I don't know if these folks are corrupt or just incompetent or maybe a little of both....BEWARE!Business response
07/30/2024
This customer asked for a refund and we refunded him. Really not much to see here.Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered 3 magazine subscriptions and immediately paid for them on March 7th 2024. It is now July 10th 2024 and I have received no magazines or messages. I called during regular business hours 5 days ago as well as sent an email. Finally today someone text me and stated that 2 of the magazines are not being published anymore. So I then went back to SpeedyMags.com and both of them are still being offered for sell. I was told that I can get a refund for the 2 but the other one is showing that it is being shipped. I guess they are in the business of selling items that they can't fulfill and keeping the money. To be honest after 4 months I had forgot that I even ordered them until I just happen to see the charge on my account. I hope every potential customer is able to see this and stays away from doing business with them.Business response
07/11/2024
This customer did not get the magazines she ordered and so we promptly refunded her 2/3 of the order as 2 of the magazines are ceasing publication. The 3rd magazine is still in print and we are looking into why it hasnt shown up. If our clearing house tells us that it is arriving, we will have to work with the publisher to send it hand delivery to ensure it gets there. If for any reason the order isnt active, we will be refunding that portion of the order as well.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On 12-1-23 I placed an online order through the speedymags.com website since they were advertising an excellent 2 year subscription price to a print entertainment tabloid called OK Magazine.I paid online with a credit card for $27.99.It is still current listed as in stock & available for $27.99.The order number given was 259493.Was told that the 1st issue of the magazine would be between 01/29/2024 and 02/26/2024.On 2-28-24 I sent an e-mail to them to inquire about the status since it was nearly 3 months with not receiving the 1st issue.Then today on 2-29-24 I received an e-mail from Speedymags with the e-mail they sent me listed below & was very angry.Speedymags Support From:[email protected] To:************************ Thu, Feb 29 at 3:50 PM Hi ****,We called our clearinghouse and unfortunately, OK! Magazine is no longer accepting subscriptions. We can either cancel and refund your order of $27.99 or we can offer you a $35.00 credit on www.speedymags.com for other magazines you may be interested in. Please note that we have a 4-pack magazine creator for $35.00 which means you could get 4 subscriptions with the $35.00 credit or spend the credit any way you'd like. Hundreds of the most popular magazines are listed on our package creator. You can view the hundreds of choices when you mix and match the magazine names underneath the 4 magazine images at the following link:********************************************************** Please let us know how you would like to proceed.Thanks and sorry for the inconvenience.Sincerely,The Support Team www.SpeedyMags.com Why couldn't the company communicate with me making me wait 3 months and why does the website show the magazine is in stock for 2 years at $27.99 & now they come up with the excuse they provided which I dont believe at all.It is false advertising.I think the low advertised price is the real reason they refuse to honor it.Business response
03/01/2024
This magazine was refunded as soon as the customer requested it with no delay whatsoever.Customer response
03/01/2024
You are saying that you have refunded me which I have not received yet.I wanted the magazine originally but you are still not explaining at all to me the real honest reason why you refused to accept my OK Magazine order and it took me 3 months to find out as to why I was not notified by e-mail earlier enough.That was poor communication on the company"s part.I feel the real reason is the low 2 year offer you advertised on your website for $27.99 as the real reason for not honoring my order.That was false advertising for advertising OK Magazine at a low 2 year price to attract magazine buyers to your website to beat the competition over other 3rd party magazine retailers.Thats deceptive business practices.My negative Trustpilot review will remain online so others can see what I went through.Instead of Speedymags coming through with the order they fell through which is not good at all & a big let down.They cannot honor advertised prices on their website.If you would have just just processed the order none of this would have happened including me contacting the Better Business Bureau & leaving the negative review on Trustpilot.I am very disappointed as to how Speedymags handled this or try to attempt to expedite an order for the 3 month wait.I now have to search all over again from another company for a new entertainment magazine for my wife since it was suppose to be a Christmas gift for my wife.Initial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i ordered magazines on 12/7/23 - Classic Cars for my husband. It is now 2/18/2024 and i still have not received them - they keep telling me they are coming - now they say they will come by 3/11/24.that is ridiculous that magazines take that long to send to the person my order # is 259752.Their ph #************ **************************** I am filling a complaint because i have not received the magazines and i have paid for 2 years subscription.I am a disappointed customer and would like a response.Business response
02/20/2024
We have emailed this customer to let her know the magazine will begin arriving in the next week. If for any reason the publisher has trouble getting it out to her, we will refund the order.Initial Complaint
03/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In October 2022 I ordered three magazines for my 89 year old mom through Speedy Magazines. I ordered Reminisce ($16.95, Good Old Days $21.99 and Daily Word $19.95). Good Old Days and Daily Word started arriving at her Assisted Living Facility but not Reminisce. Starting in February I started emailing this company with NO responses (they don't provide a phone number - only a customer service email). I contacted Reader's Digest who produces Reminisce and they have no record of my mom. I am frustrated because my mom paid for a magazine she has never gotten to a company who refuses to respond to my emails.Business response
03/22/2023
Hi *******,
Your emails went to our spam folder for some reason. We do have a phone number listed on the website. We have sent you an email regarding your issue. Sorry about the late reply!
Customer response
03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************************
Initial Complaint
07/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.Order# ******:Check your order status by going to: https://www.SpeedyMags.com/orderStatus.jsp ==============================================SHIPPING INFORMATION:Katie and ****************************** ************************************************************************** -----------------------------BILLING INFORMATION:************************** ************************************************************************* ********** ******************* -----------------------------COMMENTS :-----------------------------PAYMENT METHOD : ******** Express *************** -----------------------------ORDER DETAILS 1) ****************** New - 1 year(s) - $15.75 - Qty: 1 TOTAL: $15.75 -----------------------------DELIVERY INFORMATION FOR RENEWALS:If you are renewing a current subscription then this order will extend the current subscription by the number of years purchased.DELIVERY INFORMATION FOR NEW SUBSCRIPTIONS:In general, magazines published on a monthly basis *********** to ********************************************** the mail. Magazines published on a weekly basis take 4 to 6 weeks before the first issue arrives in the mail. These time frames are general estimates, and will vary depending on the publisher.-----------------------------Thank you for shopping with www.SpeedyMags.com Sincerely,Customer SupportBusiness response
07/10/2022
We will be refunding the customer as this is no longer in print.Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a subscription to ****************** back in December 2021 for a Christmas present. My grandson, is still waiting on the magazine. I have emailed 3x and called 2x. They keep making excuses as to why it has not been received. Then say he will get the next issue.It is 6 months later and he still hasn't received anything.I would like a refund now.Thank you ***************************Business response
06/02/2022
Hi *****,
Scout Life has had a massive delay that is a publisher issue which we have no control over. They have informed us that subscribers will begin receiving print issues again in the next week or two. It looks like you already charged back through Paypal. We will just let the refund go through if that's what you'd prefer. Sorry for the inconvenience.
Sincerely,
The Support Team
www.SpeedyMags.comInitial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered ************************** 8/18/21 and paid $24.50 via credit card, Order #*****. When magazine not received in 3 months I emailed that the order zip code was incorrect and did not have apartment number. Jan 7, 2022 email stated I have submitted that changes as that was certainly the issue. It should be extended and begin arriving in the next 4-6 weeks. In response to my emails of 2/19/22 and 3/11/22 speedymags **************** said in reply that the subscription would start soon. As of early April, I have still not received one copy and the company has my payment of $24.50 for over 6 months.******************************* ******************************************************************* ********************** ************Business response
04/07/2022
Hi *******,
Our clearing house is looking into this with the publisher to see whats going on. They have assured us that a refund will be coming if they cant get it resolved in the next 2 weeks. Sorry for the long wait!
Sincerely,
The Support Team
www.SpeedyMags.comCustomer response
04/07/2022
This company has had over 6 months to provide or investigate this unfilled order.
They do not need and should not have more time to provide a clear and complete refund.
I do not want to do any further business with this company in the absence of a refund
Business response
04/08/2022
Hi *******,
There will absolutely be a refund on this if the publisher doesnt have an exact start date in the next 10 days. Sorry for the long wait!
Customer response
04/08/2022
I have had at least three different start dates since this company was paid in full on August 18.2021.
This appears to be just another delaying tactic. BBB and other potential customers can determine if this delay in providing a paid-for product is an example of good customer service and honest business practices.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.