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          Find a Location

          PrePass has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PrePass

              2929 N Central Ave Ste 1500 Phoenix, AZ 85012-2759

            • PrePass

              101 N 1st Ave Ste 2200 Phoenix, AZ 85003-1908

            • PrePass

              2500 S 3850 W Ste C Salt Lake City, UT 84120-5586

            • PrePass

              1670 S 5500 W Ste 300 Salt Lake City, UT 84104-4464

            • PrePass

              101 E Washington St Ste 500 Phoenix, AZ 85004-4631

            Business ProfilePrePass

            Payment Processing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2929 N Central Ave Ste 1500

            Phoenix, AZ 85012-2759

            Visit Website
            (800) 773-7277

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            PrePass has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PrePass

                2929 N Central Ave Ste 1500 Phoenix, AZ 85012-2759

              • PrePass

                101 N 1st Ave Ste 2200 Phoenix, AZ 85003-1908

              • PrePass

                2500 S 3850 W Ste C Salt Lake City, UT 84120-5586

              • PrePass

                1670 S 5500 W Ste 300 Salt Lake City, UT 84104-4464

              • PrePass

                101 E Washington St Ste 500 Phoenix, AZ 85004-4631

              Headquarters
              2929 N Central Ave Ste 1500, Phoenix, AZ 85012-2759
              BBB File Opened:
              5/14/2012
              Business Management
              • Mr. Bill Causse, Operations Assistant
              Contact Information

              Customer Contact

              • Mr. Bill Causse, Operations Assistant
              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Prepass has terrible customer service. ********************** transponders don't work properly and often get defective. However, prepass still charges us for ALL TRANSPONDERS, even those that are damaged/not working. Recently, we just found out that PREPASS charges us for FULL VIOLATION BALANCE for each Toll Violation that we received from different toll agencies due to defective technology, or no signal. We only authorized to pay the **** AMOUNT, not the full violation! Currently, Prepass owes us THOUSANDS OF DOLLARS in reimbursement for overcharges! No one is available when we call. Our representative promissed to call back, and never did.
              Read More
              Read 9 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Steven B

              07/02/2023

              Over charges for tolls. Lies about charges. Will not refund over charges. Takes forever to get deposit back.
              Read 4 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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