Customer ReviewsforSpeaks Financial Group

I recently switched my credit card processing to this company. At first I was skeptical because they called me and promised a deal that was too good to be true. However after much research I decided to switch. All of the people I spoke with were friendly and helpful. ******* was especially helpful and patient with me. There should be more people like him. The best part is the deal was almost too good to be true. The savings have been massive. Yes you do lease the equipment but the savings more than make up for it. They will supply the paper for your machines just call ******* and he will send the paper free of charge. The service is prompt and great. I am looking forward to a long relationship with this company.********

Thank you so much for your kind words about our team! Were glad to hear that ******* was able to help and that youre seeing such great savings. We really appreciate your feedback and are happy that our service met your expectations. If you need anything else or have more questions, feel free to reach out. We look forward to continuing our work together!The SFG Team

I want to thank ******* from your company for assisting us with our problem. Our credit card machine which had become out of date and we tried everything to get it to work but no luck. I spoke with ******* and within 3 days we had a new machine and we were up and running that day.

Thank you so much for your kind words, *****! Were thrilled to hear that ******* was able to assist you swiftly and get you up and running with a new machine. We know how crucial it is for your business to have reliable equipment, and its great to see that Martells efforts made a difference. If you need anything else or have further questions, dont hesitate to reach out. Were here to help!The SFG Team

Just got a phone call from this company that was DOWNRIGHT DECEIVING! What they are trying to do is get you to switch from your current credit card processing company. But the way they WORD the call is VERY deceptive!!!! They use terms like "we're calling you from a recorded line for quality purposes" (as if they have an established relationship with you). "We have been 'notified' that your company has been flagged as low risk for credit card processing and you are eligible for up to 40% discounts on your current fees. We want to set up an appointment with our underwriters so that they can go over these discounts that you are eligible for." AGAIN-acting like they are somehow affiliated with my current credit card company.DISHONEST!!!! AVOID!!!

Dear ******,First and foremost, I want to thank you for bringing your experience to our attention. Only through honest and forthright feedback like yours can we truly assess and enhance our customer interactions. I am genuinely sorry to hear that your recent phone call with Speaks Financial Group left you feeling deceived. Please accept our heartfelt apology for any confusion or frustration the call may have caused. It is never our intention to create an impression of dishonesty or to suggest an affiliation where none exists. We understand that clear and transparent communication is the foundation of trust, and we regret that we did not meet this expectation during our conversation with you.In light of your feedback, I have personally reviewed the call in question and would like to address the specific points you raised:1. Recorded Calls for ****************** While it is a common practice to record calls for quality purposes, I acknowledge that the way this was communicated may have implied a pre-existing relationship. I apologize for any misunderstanding this caused.2. Clarification of Business Relationship: Although our representative, *****, did mention early in the call that we are not affiliated with your current provider, I recognize that this message should have been delivered more clearly and prominently.3. Intent to ***** Services: When the question of switching providers was raised, ***** did indeed confirm our intention to present you with an alternative service that could potentially save you money. However, I understand that the overall approach may have inadvertently given the wrong impression about our relationship with your current provider.Taking your critique seriously, we are actively re-evaluating our training programs to ensure that all representatives communicate our position and intentions clearly from the outset of any call.Once again, thank you, ******, for your candor. It is only with such transparency that we can aspire to the high standards we set for ourselves. Please feel free to reach out to me directly if you have any further issues or need additional clarification.Warm regards,*************************** Customer Relations Manager **********************

Working with ******** has been a real pleasure. He is always very considerate to make sure we are taken care of - from when he first helped ** get our merchant services account processing set up over a year ago - to recently when the parent company did a random audit to ensure account is good and legit and being handled correctly. It feels good to know we can call him anytime to take care of our business for merchant services. We feel comfortable working with ******** and the Speaks Financial Group because his customer service skills are topnotch. Thank you ******************

Hey *******! Thank you immensely for sharing such a lovely review! It truly warms our hearts to know that your experience with ******** and the Speaks Financial Group has been so positive. ********, indeed, is a gem in our team, known for his dedication and exceptional customer service skills. We're all about making sure you feel supported and at ease, and it's wonderful to hear that we've managed to do just that. Your comfort and trust in working with us mean the world, and we're here to keep that going, ensuring your business continues to flourish. A big thank you from the entire team for your kind words. Please remember, we're just a call away for anything you need!

Speaks Financial Group are great to work with. I had issues in the past with other companies and *************************** was patiend and listened to all my conserns and addressed each quickly. Everything that was presented was in writing as promised. I had to contact tech with a terminal issue and someone answered quickly, politely, and had the problem resolved within minutes. My Speaks rep *************** followed up making sure all my issues were quickly resolved. This is not just a business but a relationship. I have a person I can go to with any issue and that is invaluable to my small business. Their rates are competitive and their costumer service is top notch!

Thank you so much for the great feedback, *******! It's great to hear how much you've enjoyed working with Speaks Financial Group and especially with *******. Ensuring that our clients feel heard, supported, and valued is at the core of what we do, and it's great to know we've succeeded with you. Glad to hear our team was there to quickly tackle any hiccups along the way. It means a lot to us to be that go-to partner for your business. Thank you again for trusting us with your small business's financial needs, and we look forward to continuing to support you in every way we can!

Speaks Financial treated our business with the highest priority and best customer service. We are having to move to another processor, but not by choice. We will greatly miss working the this company. They treat their customers right.

Thank you so much for your positive feedback, ******! We're thrilled to hear that you felt like a top priority while working with us. Though you're moving to another processor, we cherish the time we've had together and are glad we could make a positive impact.Please remember, our doors are always open for you. Wishing you great success in your future endeavors and hoping our paths cross again!Warmest regards,The Speaks Financial Group Team

I'm so very glad I placed my business and trust in the hands of ******* and *******. Really skeptical about companies saying they'll save you money. But they really came through for me! They helped save money and I haven't had to worry about any rate increase! The representatives and company are very transparent. Any questions or concerns I had/have, they answer. I highly recommend me them to anybody that need services that they provide!

Thank you *******! We are incredibly grateful for your kind words and the trust you've placed in us. It's wonderful to hear that ******* and ******* have been able to exceed your expectations, especially in an industry where skepticism is often warranted. Our commitment to transparency and saving our clients money is at the core of what we do, and it's rewarding to know that this has been your experience.Your satisfaction and peace of mind are our top priorities, and we're glad to have been able to address all your questions and concerns effectively. Thank you for highly recommending us - it's the highest compliment we could receive. We look forward to continuing to serve your needs and anyone else you recommend to us!

Really love this company, easiest and best decision I made changing to a new merchant service. ******* and ******** make you feel like family and not just another customer, always willing to help anytime of day. Highly recommended

Hey ******! Thank you so much for your wonderful review! We're thrilled to hear that your experience with us has been both easy and rewarding. Knowing that ******* and ******** made you feel like family and provided exceptional assistance at any time of the day is incredibly heartening to us.We strive to make each of our clients feel valued and supported, just like family, and it's gratifying to know we've succeeded with you. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of care and dedication.Warm regards,Speaks Financial Group

I highly recommend you NOT do business with Speaks Financial. ****** and ******** and two of the most unethical people I have ever worked with in my business career. I had 30 days to change my mind about using their services and when I discovered an error in their processing I elected to rescind the business arrangement with them. At one point ******** indicated they would ***** my request to discontinue with them only to come back a day later indicating they had changed their mind. Of course, they did not follow through with any of the promises they made. The lease for the equipment is outrageous! Other companies will give you the equipment for free. I am still responsible for $2038.91 of the lease for the equipment. I don't even use their services. Stay clear of this group. There are plenty of ethical credit card processing companies you can work with. This isn't one of them.

Hi ******,Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you've experienced with our services at Speaks Financial.Firstly, we acknowledge your concerns regarding the cancellation of your contract and the issues with the lease agreement for the equipment. We understand that our initial agreement and subsequent communications might have led to some confusion and frustration.We would like to clarify that our team is committed to resolving this matter in a way that respects your decision and aligns with our policies. We believe in upholding ethical practices and deeply regret any instance where our actions might not have met these standards.Having had a chance to review your account, we can see that you initially reached out for cancellation on November 11, 2021. When we received your request to cancel your contract on November 11th, we immediately reached back out and let you know that we would look into the matter and rectify any issues you faced.Once we had a chance to review your account, we reached out to let you know that we discovered an error in the initial setup by *******. True to our agreement, we promptly worked to adjust the rates once this error was identified, making the necessary adjustments to ensure the promised savings were delivered.However, we understand that despite our efforts to correct this error and adjust the rates as per our agreement, you chose to move forward with the cancellation. We respect your decision and are committed to facilitating a smooth closure process. To date, we have not received the signed closure letter that was sent via email on November 16, 2021, which is essential for officially processing your request. Once we receive this document, we will promptly close your account as per your request.Regarding the equipment lease, we acknowledge the challenges posed by the non-cancellable nature of the lease agreement with the leasing company. While we have limited control over this aspect, we are more than willing to discuss any possible assistance or solutions we can offer.We take your feedback seriously and are using it to improve our processes and communication. Please reach out to us directly at ******************************* for any further discussion or assistance regarding this matter.We apologize for any misunderstanding and inconvenience this situation may have caused. Your satisfaction remains a priority for us, and we thank you for bringing these concerns to our attention.Sincerely,******** Speaks Speaks Financial Group