Customer ReviewsforRobins Plumbing Inc

Over priced!! Made my grandpa thats 91 year old veteran pay 170 dollars for basically nothing. Would never use this company or recommend robins plumbing. We called cause we had toilet issue but ended up having issues with the Septic tank. The tech also broke his bathtub drain and left a bunch of water in the bathtub. Is sad Autumn charged him 170$$and did nothing. She could've at least got a bucket and took the water out of the bathtub since she broke the drain level.

I was shocked to read your negative review of your experience with Autumn. ****** was surprised to read it as well. We had no idea that you were upset about your service experience while Autumn was on site. To clear things up, you did call with a toilet issue as your review states. Autumn, per her training, checked multiple drains and provided you with a consultation to confirm if this was a single toilet stoppage, a branch line stoppage or a main line stoppage. Her consultation is how you found out that you had a septic issue, not just a toilet issue, so your claim that she didn't provide a service to you could be a misunderstanding but you did receive service for your diagnostic fee. You called with a toilet issue, through Autumn's diagnosis she is the one who found you had a septic tank and that the septic was the issue. As far as the tub, she did not break the waste and over flow trip lever, it was already broken. The lever is designed to be used, she asked, before using it if it worked and was told it did. It did not, since it was old and broken and now she is being blamed for that. The tub filling with water was one of the ways ****** was able to confirm her diagnosis that the toilet was not the issue but the septic tank was the issue. The tub not draining is part of the diagnostic process that the problem was more than the toilet. Perhaps you would have preferred she didn't perform the diagnostic and started by running a cable through the toilet and wasting your money and then moving forward to find out that your septic was the issue. To imply that ****** took advantage of your veteran grandfather is unfair, unwarranted and simply untrue. We take pride in serving our community and especially our veterans. For ****** you had a service charge of ***** that was agreed to over the phone and an ***** diagnostic fee that provided you with the knowledge that this was not a simple toilet stoppage, it was an issue with the septic and not an issue with the toilet.