Business ProfileforSpecialty Pool Services LLC

We hired them to remodel our pool and backyard. We had problems throughout the process. They made the outdoor bar the wrong size and just added on concrete to the bar top to extend it without reinforcement, they did not level the ground properly before installing the travertine patio which caused it to be very uneven and caused titles to crack. We had them out for warranty work and received a lot of push back. They finally did the repairs, but still left some tiles uneven and cracked. They also did not do a nice job of installing pool edge travertine so it looks sloppy and crooked. They didnt even want to finish out the outside edges of the hot tub with tiles, leaving concrete exposed. We had to argue to get it finished and looking halfway decent. They did not install rebar over the pool spillway which caused it to crack all the way through. They did repair as part of the warranty work, but not without argument first. We also discovered, when we hired a different pool electrical company, that they had previously installed a 60W indoor light bulb in our in-pool light fixture which is very dangerous and couldve caused electrocution.We felt like we had to fight to get things done right in the first place and to get things fixed. It was a very frustrating process. They had different crews show up all the time and the scheduling was very unreliable and unpredictable. The quality of work was varied depending on who showed up that day. It took much longer to complete the project as a result.We would never work with them again or recommend them. They do not deserve a good rating on the BBB website.