Pool Manufacturers
Bestway USA IncThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 120 Customer Reviews
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Review fromNiya T
Date: 05/08/2025
5 starsI had just bought a pool about a week ago and Im very new to this! The costumer service I received when asking all of my questions was phenomenal! I am so grateful for the service I received! I was so confused on certain parts of the pool but the person on the line with me was extremely helpful! I definitely recommend!!!! So excited to use!!!Review fromAniya W
Date: 05/08/2025
5 stars**************** was amazing!!! I couldnt have asked for a better experience! I would definitely recommend! They answered all of my questions!Review fromJasmine E
Date: 05/07/2025
1 starJasmine E
Date: 05/07/2025
******** company for multiple reasons. The top rails and t connectors to the pool broke upon assembly due to high wind, so my husband put in a warranty claim. The claim was denied due to improper set up because they thought they saw sand in our yard in one of our pictures. Theres no sand. I resubmitted the claim in which it was denied again because they dont cover weather damage. Ive read their warranty policy and no where did it say that. On top of that, all items have been out of stock on their website so we couldnt repurchase the proper equipment. I called their customer service and asked to speak with a supervisor (*******). She agreed to send out new items as long as we paid for shipping so I did upon receiving the invoice via email. A week went by with no shipping info so I called and asked for an update in which they said they never received my payment. I gave them the receipt I had showing a paid and coincidentally, an email came through with shipment information. Unfortunately, the ***** tracking number is invalid so Im now trying to figure that out. What a headacheBestway USA Inc
Date: 05/09/2025
Hello Jasmine,I'm truly sorry to hear that your experience with our team hasnt been as positive as we strive for. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share it.Ill personally look into the issue with your tracking number and do my best to resolve it as soon as possible. Please know that were always working to improve, and your experience matters to us.Review fromAndrew K
Date: 05/07/2025
5 starsAndrew K
Date: 05/07/2025
Had an issue after storing our liner for the winter. Called and emailed customer service. They were very helpful and sent us a new liner to hook up to the pump. Great CUSTOMER Service...Bestway USA Inc
Date: 05/09/2025
Thank you for sharing your experience! We're delighted to hear that our customer service team was able to assist you promptly and effectively. Ensuring that our customers receive the best possible support is always our priority, and we're glad we could provide a solution for your liner issue. If you ever need anything else, dont hesitate to reach out!Review fromDestiny O
Date: 05/07/2025
5 starsDestiny O
Date: 05/07/2025
Had to drop a quick note about how awesome BestWays customer service is. I had a small issue with my pool setup and wasnt sure what to do. Reached out to their team, and they got back to me super fast. The person I talked to was super chill, super helpful, and made the whole thing way easier than I expected. They answered all my questions, sorted out the problem, and even gave me a couple of extra tips to keep my pool in good shape. Honestly, its not every day you get customer service that actually feels like they care. Shoutout to the BestWay team you made pool season way less stressful for me. Would definitely recommend them if youre thinking about getting a pool.Bestway USA Inc
Date: 05/08/2025
Wowthank you so much for taking the time to share your experience! It truly means the world to us to hear that our team was able to make your pool setup smoother and stress-free.We always strive to provide helpful, friendly, and fast support, so knowing that you felt cared for makes us incredibly happy. Your shoutout to the BestWay team is deeply appreciated, and well be sure to pass your kind words along!If you ever need more tips or assistance, were always here for you. Wishing you a fantastic pool season ahead!Review fromMegan D
Date: 05/07/2025
5 starsMegan D
Date: 05/07/2025
Perfect **************** My experience was better than expected Very kind and Very helpfulBestway USA Inc
Date: 05/08/2025
We're thrilled to hear that your experience exceeded expectations! It means so much to us that you found our team kind and helpful. Providing great service is always our goal, and knowing we made a positive impact makes our day.Thank you for sharing your thoughtswe truly appreciate it! If there's anything else we can do for you, we're always here to help.Review fromKevin M
Date: 05/03/2025
2 starsKevin M
Date: 05/03/2025
We have a Steel Pro Max. We purchased 6/23 the top frame rail pieces have completed rusted out in two years.Bestway USA Inc
Date: 05/07/2025
Hello *****,Thank you for reaching out about your Steel Pro Max ***** I'm truly sorry to hear that you're experiencing some rust issuesI know that can be frustrating. If you're able to send me some photos, I'd love to take a closer look and do my best to find a helpful solution for you.Looking forward to assisting you!Review fromAimee T
Date: 04/25/2025
1 starAimee T
Date: 04/25/2025
Would leave 0 stars if I could. ****** customer service!! Refuses to help trouble shoot air leak on the pool pump, their ONLY suggestion is to buy a new pump. After using for one season DO NOT BUY FROM THIS COMPANYBestway USA Inc
Date: 05/07/2025
Dear *****,We're truly sorry to hear about your experience. We understand how frustrating it must be to encounter an issue with your pool pump, especially after just one season of use. Customer satisfaction is very important to us, and we sincerely regret that we didnt meet your expectations in this ************ love the opportunity to make things right. If youre open to it, please reach out to our team so we can better understand the situation and explore possible solutions together. Your feedback helps us improve, and we appreciate the chance to assist you.Thank you for sharing your concernswe value you as a customer and hope to find a way to restore your ********** regards,****** - Voice of CustomerReview fromkevin L
Date: 03/26/2025
1 starkevin L
Date: 03/26/2025
I bought 2 Bestway pool floats with fabric covers. The covers fell apart after one season. Their customer service refused to replace them even though I offered to pay for them.Bestway USA Inc
Date: 05/07/2025
Thank you for sharing your experience with us. Were sorry to hear that your pool float covers didnt last as expectedwe understand how disappointing that can be.While our customer service team is available to troubleshoot items, they are unable to create orders for customer. We always strive to provide guidance on available options and places to purchase. If youd like additional assistance, please feel free to contact me.We appreciate your feedback and value you as a ************* regards,****** - Voice of CustomerReview fromTiffany C
Date: 03/17/2025
1 starTiffany C
Date: 03/17/2025
I bought a pool pump June 2024. It went out on me and clearly is a manufacturer issue. I find out they only have a 6 month warranty! Ill never buy from them again. This pump is set up on a timer and runs correctly and is cleaned frequently. So upset I paid $140 and they dont have a typical 1 year warranty.Bestway USA Inc
Date: 05/08/2025
Dear *******,Thank you for sharing your thoughts with **** truly appreciate your feedback and will use it to continue improving.Were sorry to hear your experience wasnt exceptional, and we would love the opportunity to make it right for you. Your satisfaction means a lot to us, and we want to ensure that your future interactions with Bestway are nothing short of memorable.Please let us know how we can better serve you. We look forward to creating great experiences together.-******, Bestway
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