Business ProfileforPoolman Aquatics Group

I have been a Poolman customer since 10/2019, when they bought out my prior provider. 7/29/23 my Poolman technician did not show up. This also occurred 8/7, 8/18, 9/1, 9/8, 9/21, 9/28 though I received service reports and invoices for those days. I left several VM. He then showed up a few weeks in a row, after I complained, but my pool was still green 9/18/23 Left VM Need someone to call or email me ASAP, followed up by an email. 9/19 I Received a VM from *****************************, in which she included her email. I left VM in return, then emailed ***************************. A pool tech came out on 9/22 and then came out again 9/24. The pool was still green. Several more messages were left with no response 10/12 We decided to resurface the pool 10/17 Received a VM from ******(?) that a manager was coming out 10/20 Poolman Manager *****(?) came out, with a new pool tech. I spoke to them In my backyard, let him know that we had not had anyone here for weeks and I was unhappy with the service. I also told the manager not to service the pool because it was getting drained on Monday and getting renovated. I also stated to the manager Im not having you guys come back, consider Poolmans services terminated effective immediately. Tha manager stated he understood.10/23 Pool drained for renovations.10/27 Poolman technician showed up late afternoon. The pool was empty. The interior of the pool had been demolished, and this was one week after we terminated the company. I sent an email reminding of the term and received no response.11/13 Our renovation was complete.11/17 I received a VM from ****(?), Stating that the backwash valve for my pool pump had snapped while they were at the house. I guess they came when we werent home? They had no business being in my backyard in the first place since I fired them, and now I have to spend around $140 for a new valve assembly. During the resurfacing, I received several service reports and invoices for the 3 weeks the pool was empty and torn apart.