ComplaintsforGolden Valley Property Management

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Golden Valley Property Management was the Casa Bella Resort management Co.until Dec. of 2021. As of Jan. 2022 a new management *** took over. I had set up auto pay from my checking account to pay for my monthly HOA payments to ****. On my Chase January statement I noticed that $219.00 was withdrawn from my Chase checking account on 1/4/2022. I'm not sure how that works, if the bank sends that money out automatically or **** takes it out. In their response to my initial complain **** said that they do not pull funds from owner accounts and that any prepaid amounts would have been transitioned to the new company. No money was ever transitioned to the new company. I talked to ******* in the accounting ***** at ****. She acknowledged they had received that amount. She asked for my address and said she would send a check. I waited almost 3 wks. and I never received it. I called her back, she told me the check was sent on 1/20/2022. If that was true, wouldn't I have received it by now? She gave me different kinds of excuses. She had to research what happened. She had to talk to the manager. They do nothing but lie.I would like my $219 back because all I know is that amount went out of my checking account to ****. I also contacted the new management company many times and they never received any transfer of money from ****.

  Business response

  02/23/2022

  ****,

  I spoke with our accounting department.  I don't know where all the confusion lies but this is what our systems reflect.  The supervisor stated that you or your husband selected to make your HOA payments through *************************.  You set up the profile and directed that bank to withdraw the money from your account.  As expected, we cannot control canceling this account as it is in your name with your password.  The reason no money was transferred to the new management company is because either you or your husband put a stop payment on the funds.  Therefore, no funds were released and the records we have show the money was redeposited into your bank account.  Lastly, we sent all the supporting documentation to your new management company.  Maybe they didn't share any of this with you.  Please recheck your bank account records and feel free to contact the new company to request the paperwork we sent them.  If you have any further questions, please direct them to me personally at ***********************.  ******* owner of ****
  

  Customer response

  02/25/2022

  someone or some agency received the $219 taken out of my Chase checking account and it wasn't my new management company. I will continue to research this matter.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Golden Valley Property authorized a tow of my car from my sister's residence without following the community guidelines set forth by the people of ********************. They have partnered with Urban Tactical to unlawfully tow vehicles. According to the bylaws of Quarter Condominium my sister's friends car was issued a warning on a separate night after 12 hours. She was told she had been there 2 days which was a lie told by Urban Tactical who is contracted out by Golden Valley Property Management. Almost every car in the complex had warnings which I find alarming. The community manager ********************* has voiced that she will follow whatever guidelines she wants without regards to rules. This is harassment towards the people and their guests. Either Urban Tactical is lying to Golden Valley Property Management or Golden Valley Property Management is okay with these unethical practices. Regardless, Golden Valley Property Management is not doing their due diligence is selecting vendors and making sure they are following protocol. Side note, Urban Tactical did say they are not going by community bylaws, but instead whatever ***** tells them to do. THIS IS UNETHICAL. She said following the rules does not mean you won't get towed and she will not say what rules you can follow to not get towed.

  Business response

  02/22/2022

  This individual is blaming the wrong party. We are an agent for our client and don't make decision on their behalf.  She should be directing her angst to the community board of directors where she lives not towards ****.  If any mistake was made, she would not be getting a refund from **** but from her own community.  I have already responded to her ****** review, as well.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩