8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jerry J
5 stars09/16/2022
As a board member, I was part of the decision to contract with Golden Valley for our local HOA. I am very glad ************ decision.They have been fantastic. ****** has gone beyond the terms of our agreement to help new board members understand our role and responsibilities to our community. Their training sessions are very helpful. The advice and guidance given has proven valid and competent.If you are a small community looking for a management company, I wholeheartedly recommend Golden Valley.
Golden Valley Property Management Response
09/18/2022
*****, thank you for the review. I enjoy conducting board training since it seems like very few board members really know what their roles and responsibilities are. Glad you and your board are part of the **** family. ******Review from Ruth S
5 stars09/01/2022
********************* has been excellent helping our HOA at Acacia Park. Their free class on HOA Boards was extensive and very informative as well as provided at no cost. I highly recommend Golden Valley for HOA Management and especially ********************* who has been wonderful and very responsive to work with!Golden Valley Property Management Response
09/07/2022
****, thank you for the grand compliments. Being in the *** industry is hard work and it is really appreciated to know that people are thankful for our efforts. Glad you enjoyed the educational seminar we offer. ******Review from Elliot E
1 star07/29/2022
I had called Golden Valley because my old clicker that I got for the parking lot takes a while before the gate moves. I purchased this condo exactly one year from yesterday. I think I shouldve got a new clicker when I bought the condo. Instead, when I called I was told I would have to pay $25 for it and they would get a call back. Well, I havent gotten a call back and I dont see why I should pay $25 for a new clicker. When you paid $220,000 for a condo , I would expect to get a new clicker when I move in. ThanksGolden Valley Property Management Response
07/30/2022
Elliot,Not knowing what association you live in, I can tell you that clickers are passed along from prior owner to new owner. The *** isn't responsible for managing used and operational clickers. If it wasn't operational when you received it from the prior owner, the *** still wouldn't give you a free clicker. As a courtesy, the management company, on behalf of the *** can sell new clickers to owners at a cost determined by your board of directors. With regard to not receiving a call back, again not knowing who you spoke to, the head of the administrative department is ******************* and I'm sure she will assist you in obtaining a new clicker if that is what you wish. ******Review from Brandon B
1 star07/25/2022
********************* is a speicial person. She has No clue what she is doing. She tells you to refer to the *** policy's and rules. When you do and you point out She is wrong. She changes the subject quickly. She never gets anyone an answer. She cost the *** tons of money. Everyone in our community is upset with her and this company. They have done nothing but made things worst and made improvements where they weren't needed. Residents are selling or moving out as quick as they can because of her. ***** is very rude and Arrogant. Even are board members No longer stay in there units. ***** is hard to get in contact with. Our community can't wait until she is gone.Golden Valley Property Management Response
07/29/2022
***** (I am told this is not your real name and that you don't even own a unit at this community), the board read your review and directed me to respond that they are very happy with ****'s services and *****************************. I am told you have a personal issue going on with the *** (I won't publicize it in a public forum) and I would guess you are lashing out because of it. Don't we love social media. ***** has office hours five days a week so it is pretty simple to contact her. ******* ****Review from Steven J
5 stars05/25/2022
******************************* is a truly great asset to ****,*****************************Golden Valley Property Management Response
05/31/2022
Hi *****, we are so happy to enjoyed your interaction with ***** and thank you for sharing it. ******Review from Trish M
5 stars05/25/2022
***** in the ********************* was SO helpful!!! The board wasnt voting on accepting my ********** window s. I was hoping to have them before monsoon season??????? ***** kept on them to approve them and resent pictures!Golden Valley Property Management Response
05/26/2022
*****, thank you for your review! ***** is a great person and I'm glad you let us and the world know that she was able to help get this application to the board and a vote.Review from Stan M
5 stars04/16/2022
******************************* ,,thanks for your service,I can always count on youGolden Valley Property Management Response
04/19/2022
****, thank you for your positive comments. ******* owner of ****Review from GRACE N
5 stars01/26/2022
****** is exceptional agent! Good *********************** clearly. Thorough and a problem solver. Responds as she promises with her conclusions and open to dialog. An asset to our association!Golden Valley Property Management Response
02/20/2022
****** we agree that she's doing a wonderful job in her role in accounts receivable. It's a tough job when most calls are negative and she brings great skills to her role at ****. ******* owner of ****
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