ComplaintsforMaxx Properties LLC

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Saturday 4/8/23- We viewed an apartment at one of Maxx Properties' sites (**********************) in the afternoon and later that evening at 9:18pm went online to pay the $50 application fee and $250 holding fee. We emailed paystubs as income verification and thanked ********************** for the tour. Wednesday 4/12/23 We still had not received any emails or phone calls from ********************** regarding the status of the application. We left a voicemail and a follow up email at 12:44pm stating that we opted not to accept the Lease that we stumbled across on the Leasing portal and requested a refund of the holding fee. We later received a phone call from **** at ********************** that the application was just approved by their third-party screening company that morning, but since they already received our messages declining the apartment, the holding fee would be refunded to ** within 3-5 business days. But then **** called back saying the refund deadline had passed because the 72-hour timeline actually starts as soon as you submit the application, not when your application is approved. So that means even though both ********************** and their 3rd party screening company are both closed on Sundays and the screening company did not complete their review process until 4 days after we applied, the only way we could have been granted the refund was to ask for the refund before even knowing if the application was being reviewed, let alone approved. On 04/14/23, we emailed ********************** AND Maxx Properties to appeal their decision to deny the refund of the $250 holding fee and sent follow up emails on 4/20/23 and 5/7/2023 but neither gave the professional courtesy to respond with their final decision. We are still waiting for a response and hopefully a refund.

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Maxx Properties, who manages ******* Apartments in **********, **, has been the worst to even try to communicate with as they do not show any care or urgency for their residents at all! Numerous phone calls, emails go unanswered. Even attempted in-person visits have been met with indifference, false promises, or even early office closures during posted business hours. I will note key incidents starting with the most recent.-August 12, 2022: We had active rainwater POURING in one bedroom from ceiling and some in the kitchen, ruining carpet and bubbled paint. After numerous calls to their emergency line (and even having to demand supervisor), maintenance came and only took pictures after 15 hour wait. No other action past that as of now, no response at all from management. We are concerned there is now water/mold damage and potential electrical issues too. -Late July 2022: Less than a week before 60 day renewal/vacate notice was to be given, we finally cornered the staff on any renewal news, they flat out refused even any option, and gave us NO paperwork on it. They did it to force us out so they can renovate the apartment like the others. We handed in a vacate notice.-June 2022: Management did email about upcoming parking lot asphalt repairs and when certain parts would be blocked off. We awoke at 7am, TWO DAYS AFTER they were supposed to start, and on a different section than what was scheduled, where our car could've been towed without proper notice.-March 2022: Finally got a pool area key after waiting since signing in Oct 2021. After many unanswered attempts.-February 2022: After over two months, finally got a working dishwasher. Multiple emails went unanswered.-10-12/2021: Took nearly two months to get new sink faucet installed. Multiple calls and emails sent -Pre-lease process took THREE TRIES to get it right. They botched our first set of ppw because they got the wrong apartment on there. How they managed to s**** this up is beyond me.

• Initial Complaint

  10/04/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The date the lease between Cascade Apartments and I started was on July 14, 2021. My ******* signed a year lease with this apartment. The total amount of money we paid the business is $6,419.49. Cascade apts committed to provide us an enhanced cleaned apartment. The nature of this dispute is for unfair charges for breaking a lease because they did not provide us w/ suitable or sanitary living conditions. The apartment we rented had mold in the bathroom & living room. It also had a horrible, horrible cigarette smoke smell. It was not disclosed to us that there was mold in the apartment nor was it disclosed that smoking is allowed. ****, the apartment manager, refused to move us to a different apartment in the complex when my mom asked. Both my ******* had a hard time breathing & both of us were sick shortly after moving in, which caused my mom loss of work days. The *************** told me we didn't have to pay rent if apartment isn't up to suitable living conditions as promised

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