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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I represent the seller for a home in the ******** Royale condo complex in *******, *******. We were scheduled to close escrow on 3/15/2023. The lender and multiple members of his team, as well as the buyer's agent and myself contacted multiple contacts numerous times to obtain information necessary for the lender's approval and the transfer of ownership of the property. I personally left multiple messages for various personnel, all to no avail. I never received a call back and, because of their lack of response, we still have not closed and two people are essentially without a home. The lender requested a standard Condo Questionnaire, which was submitted through a third party service. The questions came back only partially answered, so the underwriter would not accept them.We also questioned numerous times regarding their budget and asked for a simple explanation, all to no avail. This is highly unprofessional, and only raises a red flag as to the accuracy and health of their financials. In short, it seems like they are hiding mismanagement of funds. The company should not be allowed to manage properties. All we are asking is a prompt response in completing the questionnaire, and an update to their budget worksheet to reflect the funds that are already showing on the balance sheet we received from the finance person.Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello,I have been trying to get a hold of a project manager for about 3 months now in regards to projects and some samples. Is there anyway to have a professional manager get in contact with me to discuss this matter? it would be very much appreciated. Also, the receptionist that answers your phones is extremely rude and definitely needs to get some better training and phone etiquette/manners when answering the phone she's very unprofessional.Business response
12/06/2022
This person is not a customer of ours. Their intent is to solicit our business. They have been calling regularly when we have requested for them to send an email with their "sales pitch" we can decide by calling them if we wish to do business with them. Their manner in acquiring new customers is quite unprofessional and we would request that they cease and desist tin their attempts to contact us.
the phone number which was collected on the report is one too many digits so i could not call them directly to address their concerns about our receptionist.
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Contact Information
532 E Maryland Ave Ste F
Phoenix, AZ 85012-1130
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.