ComplaintsforTeri's Helath Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was assigned Teris health services by Banner medical for EAP counseling with benefits for free services. I informed Teris health services to let me know before any charges would be incurred. They did not inform me an intake appointment with a separate office member than my counselor was counted as a session. Then after I had what I was approved for 6 reall sessions with my counselor ********************* they called to tell Me I had had 7 sessions due to the intake appointment. They then told me cash price was 110 or insurance was 105 but then billed me for $185. They are running a fraud to take money from People using their employer benefits. I want the $185 they state I owe written off as they made the mistakes and did not inform the client myself or EAP at all.Business response
07/30/2024
Dear BBB,
We have reached out to the Complainant directly and the desired outcome has been reached.
Thank you,
Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The nature of this dispute is the fraudulent billing of services that were submitted to our previous health insurance, United Healthcare (UHC) by ****'s Health Services (THS).June 3, 2021 Claim: ***** July 02, 2021 Claim: ***** On 9/31/23 I spoke with **** at UHC ************************ who stated both of the above claims were billed as "custodial care facility at an in patient level". The services were both 10 min. at the most TeleHealth calls with ************************. THS, which were the only services offered due to Covid. **** informed us that THS is the only party that can resubmit the incorrectly billed claims due to receiving the billing statement outside of the time frame to file an appeal. **** left a VM with THS during our call while I was on the line to hear and explained this to THS. **** left both UHC's contact information and ours and asked for them to contact both of us with any questions or concerns. THS did not reply. Again, I left numerous follow up VM's with no response from THS. **** advised not to pay invoice and to contact BBB if we were not contacted by THS with follow up or resolution. We never received any billing statements from THS until mid 2023 for services in 2021. Many of the Telehealth appointments we scheduled were no shows by THS. The 1st provider we met with (*************************) prescribed my daughter who was suicidal at the time meds. When we called our pharmacy for a refill they tried numerous times to contact THS to process the refill without any success. When a human finally answered their phone at THS they stated that ******* was no longer with the company & scheduled us with a different provider (****************) who also left w/o notice to us. We've left numerous voice mail messages with no call backs or response. We continue to receive the same billing statement with incorrect services that never took place. We have exhausted our options on contacting THS. The quality of care is dangerous for mental health services! Please help us!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.