Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
While I was a patient at this facility I had a family member drop off items that were a total of about $120. (Receipt available if needed) I was not informed about or made aware of any of these of these items except for one pack of cigarettes. I was expecting more items than 1 pack of cigarettes but the facility would not let me contact my family member to follow up regarding what they dropped off for me. The medical staff at this facility did not provide me with proper medication causing added stress. Not being properly medicated here & not receiving the items I needed to be successful was a detriment to the treatment I was trying to seek. Due to the circumstances here I had to end treatment early. I was informed about the items from my family member after I left. As soon as I was made aware of this I contacted the facility. They told me my property was probably thrown away at that point. I contacted the facility again and spoke with a manager by the name of vahn. She told me the same thing as the previous employee. I told her that I would like myself or family member to be reimbursed for the property that they didnt make me aware of & threw away. $120 is a lot of money to throw away in the trash. She stated she will not provide compensation for my missing property. My goal here is to be compensated so I can pay my family member back. Its a shame they spent their ************ all for nothing. They also fail to realize that this situation caused a major negative impact on my health. I feel like compensation is the least they can do to make up for their negligence.Business response
05/03/2022
All patients' sign a consent form stating that they acknowledge that Vogue Recovery Center is not responsible for any lost or stolen property during the admission process. If a patient discharges and leaves property behind at the facility, then Vogue Recovery Center will hold onto said property for seven days. After seven days the property is discarded. Please let me know if you need any further assistance regarding this matter.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4122 N 17th St
Phoenix, AZ 85016-5922
Business hours
Today,12:00 AM - 12:00 PM
MMonday | 12:00 AM - 12:00 PM |
---|---|
TTuesday | 12:00 AM - 12:00 PM |
WWednesday | 12:00 AM - 12:00 PM |
ThThursday | 12:00 AM - 12:00 PM |
FFriday | 12:00 AM - 12:00 PM |
SaSaturday | 12:00 AM - 12:00 PM |
SuSunday | 12:00 AM - 12:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.