ComplaintsforGranite Transformations Of AZ
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 3, 2023 I contracted with Granite Transformations to do counter and cabinet refacing. I was still shopping cabinet refacing but they told me if I signed that day I would get better pricing and I could cancel within 3 days if I went with someone else. That's exactly what I did and they gave me a receipt showing that part was cancelled. I went through their financing company that had a same as cash deal as long as it was paid off within the required date. In June I got my first bill from *****, the company they deal with, and saw that they never credited me the $11,238 that the cabinet refacing. Apparently they were advertising themselves as Granite Transformations by Aesops Gables and now Aesops Gables (using the same address of ******************************, has sold this back to Granite Transformations. So Aesops kept my money and never told the financing company. Aesops told me they would correct it several times - I have emails to prove it - and they outright lied to me stating the problem would be corrected, then **** - no one I was working with is with the company anymore - or at least their email account is no longer active. Neither Aesops or Granite Transformations will take responsibility for the amount I was charged and now I'm left to pay it, even though I never received the product.Business response
08/11/2023
I understand your frustration, and we talked to you over the phone and helped you as much as I could. We are the ones that even gave you a copy of all this paperwork so you can go after the company you signed the agreement with and approved for them to collect all your money. I am the previous owner and had to take it over because Aesops Gables is no longer in business. We told you, you need to go after the finance company since you signed off on giving Aesops Gables all the money up front. You should have the proof that you canceled within the three days so you need to go after the finance company and have them take it off of your account. I have no money to give back to you for this job. I truly wish I could help more and this didn't happen to you. Please reach out to the finance company and ***** the owner of Aesops Gables. Also, you can reach out to the *** and we can help you out with whatever information they would need from us to help get this off your finance account. Thank you for your understanding.
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Contact Information
23910 N 19th Ave Ste 48
Phoenix, AZ 85085-1849
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.