Customer ReviewsforEconomic Equipment Locator

We recently bought a used walk-in cooler/freezer combo from EEL. We were assured that the walk-in, while used, was in working condition when it was disassembled. When it arrived it was obvious that this was not the case. The issues are almost too numerous to mention in their entirety. They include:- The copper tubing on the compressors had been clipped off and pinched shut instead of cleanly cut and capped - All the mechanical units were leaking serious amounts of oil and one of the compressor fans was almost seized up - The condenser for the freezer was so corroded it was turning to dust - The wiring had all been redone by a total amateur and inside the cooler compressor the insulation had melted from extreme heat - The doors on the box were so rusted they were turning to dust - The freezer floor had been sloppily cut in two pieces for transport - Most of the panels were damaged and/or were growing black mold on the insulation I had two independent HVAC techs each with over 20 years experience tell me that they would never agree to work on any of the equipment, and that in their professional opinion the entire unit was junk. When I brought these issues and more to the attention of EEL I was told that all equipment was sold as is and they did not offer refunds. Finally, after dealing with a few employees, explaining at great length that the unit was advertised as functional when it was clearly not, and that despite later claims that with a little refurbishment it could be restored when it clearly could not, they reluctantly agreed to a partial refund. The refund did not include the cost of shipping and did include a 30% restocking fee even though they did not want the equipment back. All throughout they never admitted to the obvious poor quality of what they sent me, and continued to insist that this is how business is done in the industry. EEL scammed us out of a significant amount of money.

Hello, I am so sorry again that you were not happy with your purchase. But we did request from you to see the equipment in person and also since you weren't the one installing to have a professional person look at the walkin and elements. We stated this was a final sale and you agreed to the terms. We have been selling used walkin's for a very long time and some panels are more damaged then others which require special detailing to get them presentable. Since this was out of state sale and was a final sale we were still flexible and did accept a return with a 30% restocking fee. Even some new equipment places do not even do that and if they do you would have to return the items and the percentage is a lot higher. We wish you the best and thank you for accepting the partial refund. It was the best decision for both your small business and ours. Thank you

Great products and friendly people! We worked with ***** and her team for 4+ years and have purchased many pieces of equipment for our restaurant. Stainless steel refrigerators, flat top griddles, warmers, storage racks. Most recently, ******* assisted us with building a walk-in cooler box at our kitchen. Always quality service, no issues whatsoever.We appreciate your business!

Thank you so much for this awesome review and for all these years of supporting our small family business. It is very important to keep a good relationship with other small businesses in the area as they are the fundamental source of income to many families throughout the Valley.