ComplaintsforHinkley's Lighting Co.
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a ceiling fan from Hinkley's Lighting which comes with a lifetime warranty on the fan motor. My fan motor is defective. Hinkley's will not help me get a warranty replacement.Initial Complaint
03/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I worked with ******** at Hinkley's Lighting. ******** failed to enter my order for lights in September 2021, despite her assurances that she would. After 2 months of endless follow up that I have all documented in my text and emails, I drove to the store on Central Ave. and in person placed the order. ******** offered no apology about her not placing the order to the factory causing an avoidable delay. I gave her $400.00 as a deposit and she told me she would place the order in November 2021. Here we are in March 2022 and ******** offers no apology just excuses saying there are delays. In my world, we bend over backwards to show good customer service and take pride and ownership in our business. With ********, I got "Its your choice to cancel" type attitude. Then to add salt to the preverbal wound, she tells me that in fine print at the bottom of my invoice is a statement declaring a shipping charge when I told her I could stop in the store to pick up the lights. Gee, thanks for taking care of your customer. So I cancelled my order as this type of treatment is not what I have ever experienced from Hinkley's in the 24 years I have shopped in the store. Hinkley's is not unique in terms of their merchandise in my observation and experience, but their service and friendliness was always what made them stand out for me, kept me returning as a customer, and referred countless customers to Hinkley's over the years. This experience really is not reflective of the Hinkely's I have known over the many years.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.