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Complaint Details
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Initial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was contacted on May 18, 2022 by ***********************, a scheduler for Primo. She suggested I consider making a visit to four states providing mystery shopping experience at assisted living locations. We negotiated the base price plus partial expense reimbursement for the trip. On June 2, 2022 I drove 554 miles and spent $155 for lodging to perform three assisted living shops. I received no notification either positive nor negative as to these shops. However, they were edited on June 5.Ive then left on a trip to visit nine additional shops located in *******, ********, and *********. The trip involved **** miles and $432 for lodging. These visits took place on June 6, 7, and 8, 2022. I was unable to complete the last shop as Primo had provided an incorrect phone number for a recorded telephone call.I returned home and waited for payment. On July 15 I inquired by email if ***********************. She indicated the shops were not approved. She mentioned a problem with one completed shop and with one uncompleted shop. I ask who I might talk to to further discuss this problem. She did not respond.By July 31 after receiving no response I contacted her supervisor, ***********************, about this problem. Again no response.As an independent contractor I expect prompt payment for shops completed. The shops were forwarded to Primo clients and they were paid for my efforts.
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Contact Information
26205 N 54th Ave
Phoenix, AZ 85083-1217
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.