ComplaintsforStreamline Solar

• Initial Complaint

  07/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company installed 2 power walls at my home.- during the insall, they cut my security line and the baseboard in my garage where they were housing the power walls. They won't answer my calls or text to come back and fix them - They did not label the disconnects so I had to wait 2 weeks for APS to comeback and allow me to operate. I lost 2 weeks and had to pay APS for electricity.- On the 24th of June, APS came and gave me permission to operate but the company never reply to my text or call to ensure I can turn the products on. I decided to turn them on myself.- I was told by them to make last payment before they completed the project (a requirement so I paid them)- After the payment was made, all communication was cutoff. They would not call me back or text me.-I managed to learn how to use the app to setup what I needed to operate.-about a week after, I had a grid outage and I lost power in the house for about 1 minute, power walls did not kick-in automatically for 1 minute.-when power wall kicked-in, multiple lights were still out, including bedroom lights.-I'm not able to use my microwave which is in the backup panel because the breaker keeps tripping -I checked the backup panel and the names on the breakers don't match any of the things they're setup for so I have no clue what really is what. Microwave is 12 but the actual number is 15 etc.-APS told me 2 days ago that I never signed for Battery Pilot with them even though I signed the papers on Jan 10 before the pilot program ended. It seems they never submitted the paper so I'm out $2500 incentive.-I want them to give me my money back and take they equipments with them.-This is the worst company I've ever dealt with. They do not care about anything and lie constantly.

  

  Business response

  06/04/2024

  We would like to address the concerns that were raised in the initial complaint and inform you of the steps we have taken to resolve these issues.

  Upon reviewing your case, we discovered that the contact information provided was not up-to-date, which led to the unfortunate breakdown in communication. We have rectified this by updating our service departments contact details and ensuring that all our customers have access to the correct information to reach us promptly.

  Regarding the specific issues you encountered:

  • Security Wire Cut During Install: We acknowledge that the security line was inadvertently cut during the installation process. This has been repaired, and we understand that the line is no longer in use for active security monitoring, alleviating any concern regarding this matter.
  • Baseboard in Garage: We have committed to repairing the baseboard in your garage. Our team will be visiting next week to install, caulk, and paint the baseboard, restoring it to its original condition.
  • Battery Pilot Program: There was a misunderstanding with the submission of your documents for the Battery Pilot Program. We have clarified this with APS, and they have confirmed that you will receive the $2500 incentive as you had signed the necessary documents within the programs timeframe.

  We sincerely apologize for any inconvenience these issues may have caused you. Our team is dedicated to ensuring that such situations are handled with the utmost care and efficiency in the future.

  Streamline Solar **************** Team

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