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Find a Location

Tenant Property Protection has 1 locations, listed below.

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    Business ProfileforTenant Property Protection

    Storage Units
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2016

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers warranty protection plans for tenants of self storage units and facilities.

    Products & Services

    Tenant Property Protection Plans

    Business Details

    Location of This Business
    1929 W Lone Cactus Dr Ste 6, Phoenix, AZ 85027-2634
    BBB File Opened:
    3/23/2009
    Years in Business:
    16
    Business Started:
    3/10/2008
    Business Incorporated:
    3/10/2008
    Accredited Since:
    2/26/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Tenant Property Protection LLC
    Business Management
    • Mr. Harry C Sleighel, Owner
    • Ms. Terry Anderson, EVP Sales & Marketing
    Contact Information

    Principal

    • Mr. Harry C Sleighel, Owner

    Customer Contact

    • Mr. Harry C Sleighel, Owner
    Additional Contact Information

    Fax Numbers

    • (623) 334-0200
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a storage unit #*** with All Purpose Storage at **************************************************. I filed a claim on October 25,2023 due to during rainy times water was obviously entering my storage unit from the sides of door and ceiling. That caused water and mold issue. Photos of damage and areas water entering sent to Tenant Property Protection Insurance. Tenant Property requested photos and incident report from All PurposeStorage . All Purpose Storage. Maintenance sent only 2 pictures.One taken on good weather..no rain and only picture of ceiling in unit that was fine.I sent enough pictures to support the structure needed repair and All Purpose Storage manager. This manager named *** agreed on phone that Supported evidence showed the unit needed repair and it was put out of service My claim was denied due to what was called only condensation and the photos sent by maintenance didn't support my claim. There was plenty of proof and my claim should have been processed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark P

    1 star

    06/04/2024

    Just went to rent an ** space at Premier Vehicle Storage in ******. It was mandatory I take out the ** insurance listed in the lease agreement.. This is a scam. ** ************** LLC and Tenant Property Protection LLC are one in the same. What they are offering is GAP insurance. It is not regulated by the ****************** of Insurance. Your primary insurance will cover any loss if you have the proper coverage. Do your research before signing on the dotted line.

    Tenant Property Protection Response

    06/11/2024

    To Whom It May ********** ************** takes all comments seriously and has obtained a copy of *************************** lease from Premier Vehicle Storage to address the concerns raised. It has come to our attention, ****************, that you did not complete your lease with the storage facility. After reviewing the lease language itself, we were able to confirm that tenants do have the option to provide proof of their own coverage and do not have to enroll in the ***************** protection program. There appears to have been a misunderstanding or perhaps you did not have an opportunity to fully read the terms and conditions of the lease. If you had completed the lease and provided suitable proof of third-party coverage to the facility within the requested timeframe, you would have satisfied the coverage requirements which would have prevented automatic enrollment in the warranty protection program.According to the full lease agreement, if a tenant fails to provide proof of coverage within the timeframe the facility requires, the tenant is automatically enrolled in the warranty protection program to reduce the potential risk of exposure to the facility by having some coverage in place in the event of a loss. This also reduces some of the liability for the facility and other tenants. There is always the option at ANY time to provide your proof of coverage and opt out of the protection program. Per Arizona State Statutes, all commercial owners can ask for proof of coverage while an outside tenant leases space or a unit on their property. Unfortunately, ****************, it appears you have misunderstood the warranty protection program offered. It is not GAP insurance. The terms and conditions of the lease state that the coverage is not a replacement for total vehicle replacement, nor is it a replacement for primary vehicle insurance coverage. It is a supplemental warranty protection plan designed to help offset the cost of ones deductible or accidental damage and theft. This is to ensure that a tenant is not left with a significant financial burden in the event of a loss. The facility offers tenants these options to help manage potential risk.Although RV ************** is a separate product line and entity from Tenant Property Protection, we welcome all comments for either company and will do our best to promptly resolve any confusion or answer any questions or concerns that are brought to our attention. We hope this explanation addresses the concerns raised here and clarifies that this individual never completed the leasing process and, regretfully, did not correctly interpret the lease agreement. Its always important to fully read and understand any agreement and ask questions if you arent sure. Thank you!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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