Business ProfileforEnergy Shield Window and Door Company

12/4/22 ordered a flat door for $2006.00. Asked if there would be stucco damage-having house painted & would wait till after the install. Was told ****** wouldn't be damaged-painted the house. 12/19 asked them to change to 6 panel door, stainless steel hardware. 1/15 emailed them to see when they would install. 2/28 they brought correct door, brown hardware. I did not see new door till after they removed the old ************* Called them right then. 3/1 they said they need to order hinges. Door does not look level-sent them pix. 5/4 suppose to switch hardware, do stucco repair. Men came for stucco, knew nothing about hardware, told me threshold was part of frame & would not be stainless steel. Told them deadbolt wasn't working right, they said it was d/t insulation ************ was level. Didn't hear from them-7/16 I emailed on status 7/17 they said waiting on purchasing for cost to see if I want to proceed. Why should it cost me? They said we were only talking about hinges-we were talking about deadbolt, handle, hinges, threshold all matching. When I ordered it & was asked what kind of hardware, thy didn't ask what kind of threshold-it all goes together.Almost 6 months later-still have no resolution. Still have wrong color, stucco damage, unable to paint house/door pending outcome. No communication from them. Their error. I am 72, just starting to use savings to improve my **** older home. Door costs almost as much as 5 windows they installed. I thought, being a *************************** store, they'd be excellent at what they do. They don't have an answer when I ask the difference between their door and Home Depot's.There's been little to no communication unless I initiate it. This is not good customer service. And to take advantage of a senior is disheartening to say the least. I would sooner have another company provide a door and Energy Shield can remove theirs and refund my money. It is not worth this headache and sleepless nights.