Business ProfileforSmall Business Accounting Tax & Bookkeeping Service LLC

I have had Small Business Accounting Tax and Bookkeeping (SBATB) file my tax returns for my personal and company for the past 5 years. Due to customer ********************** issues alongside an outrageous price increase which is substantially higher than other tax and accounting companies within the area, I had decided to file my 2022 taxes with an alternate service provider. My new tax service provider reviewed my returns and voiced concerns. I emailed SBATB 3/15/23 asking for clarification about a concern. ****************** replied same day with a response, 3/15/23. I sent a follow up question about another concern 3/20/23, then a follow up email requesting a response 3/23/23 and I received an out of office reply stating she would be out 3/23/23. I emailed the office and her team 3/23/23 asking for assistance but I did not receive a reply. I sent a follow up email again 3/27/23 and ****************** responded with no useful information to answer the questions about the additional concerned of how my business taxes were filed. She stated she would not respond again until after the deadline. On 4/12/23 I responded to the email stating I received a letter from the *** and forwarded the letter. I sent a follow up email 4/13/23. On 4/14/23 I received an email from one of her CPAs, ********************, stating they reviewed the letter I received from the *** and found it odd that they were making a claim that the extension SBATB filed for my business was the wrong filing as they had been filing the same form since 2017. They asked for me to sign a document to allow them to call the *** to look into the situation. On 4/15/23 I sent the signed form granting them the ability to speak to the *** on my behalf. Since 4/15/23 I have sent 4 emails and called the office trying to ask for an update. ******************** Only responded 2 times stating they are still working on it. Last communication from ******************** Was 4/26/22. I am unable to get them to see the severity of the situation and prioritize this.