ComplaintsforYellow Cab Arizona
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called Yellow Cab three days in a row for a taxi each day I was given an estimated wait time of 30 minuets or less. The first day I waited 45 minuets and the driver didn't know where I was going and had no GPS that I saw. The second day I waited 90 minuets after having the first driver drop the call because a woman flagged him down to call the police for her and he couldn't leave her. When the driver finally arrived I had to go to the bank to withdraw cash because his card machine didn't work. The third day I was told the wait would be ***** minuets. I waited 65 minuets--I called to find out how much longer I would have to wait and was told there was no guarantee that a driver would ever pick up the call and I could call another cab company. As it turned I there was an uber driver nearby who offered to take me to my destination. The dispatchers at AAA Yellow Cab claim there is nothing they can do to make the drivers pick up calls in the order that they are received which makes no sense. They do not care how long they keep people waiting. This is not good customer ************************** fact it is terrible customer **********************. I would like a refund of the fare I paid plus $35 for my waiseted time for a total of $60. This company is has a totally messed up way of doing business. Please call me or email with your findings.Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dec 19 2023 around ****am. The driver was a yellow cab driver. The number on the payment device was ****. He picked up *********************************, ***************************, and my service animal. The driver had his passenger front seat pulled up as close as possible. Made me put service animal on sharp steel and not properly protect him. My service animal wears a seat belt. He helps me at home as well as when I'm out and about with my girlfriend. If he is unwilling to treat a service animal correct then he should not be driving with this companyInitial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the evening of Friday November 10th, I got a taxi with Lyft from the **************************** to the ********************** in ******** Arizona. The charge for the ride was $30.90. With my return flight scheduled that I could not afford to miss, and thinking that Yellow Cab would be more reliable than Lyft, I checked the far with Yellow Cab. As shown in the attached screen shot, they quoted $27.10. Seeing that the fare was comparable, I went ahead and scheduled a taxi with Yellow Cab at 5:15 in the morning of Sunday November 13th. I arrived on time and there was no traffic anywhere at that time of day. But, for the exact same locations as the taxi with Lyft, Yellow Cab charged me $46.15! That is 49 percent more than Lyft charged and 70 percent more than Yellow Cab quoted!Business response
11/30/2022
ATTN: BBB ID#: ********
We have looked into the matter regarding ************** on 11/13/2022. We have confirmed that a Yellow Cab staff member by the name of A Pergola gave an estimate of $27.10 for this fare. We are unsure why she did so as the fares estimate using the pricing of 19 miles at $2.20 a mile and a $2.75 flag drop should have been $45.
We apologize for this error and have coached the staff member on her error. We have confirmed that ************** was charged $46.15 on the date in question. We have refunded him $19.05 so that the payment reflects the estimate he was given. The money was refunded to his card on 11/22/2022 at 12:40 PM (MST)
Thank you,
*****************************
Yellow Cab Quality Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.