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ComplaintsforAMC Esplanade 14
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Complaint Details
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Initial Complaint
01/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- 7/27/2023 - $102.55 - I went with a group to the dine-in *** for the first time. Upon arrival we went into the theater and it was an absolute mess everywhere. There was sauce, and trash all over the table trays above the seats, and in the aisles. The movie was going to start within the next ***** minutes and the theater was a mess. This was brought to the workers attention and this was fixed completely right as the movie was starting. My group all ordered food at the kiosks before the film. My partner and I ordered on our own separate bill. About an hour into the film we received popcorn and our sodas. My partner is diabetic and was given a normal coke and we didnt know until his blood sugar was elevated. Lastly, we never received our actual food items. Everyone else around us received food and we never got it. When we approached the service workers about it they told us the kitchen was now closed. This was an absolute horrible experience and we were not able to even enjoy the movie because from start to finish it was just horrible. I have disputed this charge multiple times and *** just has my bank reinstate the charges. All I want is a refund from the company. *** doesnt even have the courtesy to reach out and actually talk to me about the situation. I have sent support tickets and have NEVER heard back. Such a bad company, and clearly they do not care about their customers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.