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Find a Location

Big O Tires has 1 locations, listed below.

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    Business ProfileforBig O Tires

    Tire Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers Tire & automotive repair services.

    Business Details

    Location of This Business
    5049 N 7th Street, Phoenix, AZ 85014
    BBB File Opened:
    9/23/2019
    Years in Business:
    4
    Business Started:
    9/23/2019
    Type of Entity:
    Sole Proprietorship

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 11/07/23 Big O Tires told me I must purchase a new tire as the one I had could not be repaired. It had to be within certain specification to match the other front tire. They would not have a replacement until the following day. I left the car at Big O tires, walked home to get my other vehicle to drive to a dealership who had the tire available the. I got the tire, took it to Big O tires, was told they would call me when it was put on. They called me to tell me that I must purchase another tire to match the existing front tire as required to meet certain specs to ensure the safety features would be operational. I was surprised they had not mentioned this before, but approved the new tire. When I was called the following day to pick up my car, before leaviing I asked for the tire that had been taken off for replacemnt. I was told it had been "put on the truck," but they would try to get it. I called the following day, was told they could not get it. I told them that the tire had only ****** miles and I wanted it in case I was faced with the same situation again. I was never asked if I did not want the tire, and assumed that it would be given to me as it was my tire and there was nothing wrong with it except that it had ****** more miles on it than the new one. It took a number of calls to the manager to tell him I did expect the tire would be replaced. Each time I talked to anyone at Big O tires I emphasised that I expected the same brand of tire to be given to me. After several days and several calls, the manager told me the tire would be replaced. I went in for the replacement, was offered an off brand tire, which I refused as I knew it would be unusable on my car because of the spec requirements. The manager threw the tire at my feet, told me that was all he was giving me. I said nothing and left.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenn M

    1 star

    01/13/2023

    I dropped my friend off to pick up her car and the employees were running around in an unprofessional manner with balloons for the helium. When I mentioned it to an employee as I was leaving he leaned on my personal property and began making threats at me when I told him to get off my vehicle. He said he's not on the clock and what am I going to do about it. I told him he's still on the clock because he's putting things away for the night. He decided to head back to go clock out so he could fight me, which was no where near my intention or a good way to end the night. The manager then proceeded to back up his crew even though the employee was still making visual threats towards me. I felt beyond threatened and unsafe. The manager protecting his employees actions is appalling. His interest is in his employees and not the business he's running. It's unprofessional in every sense of the word. I never had an issue with Big o Tires until now. What would have happened if the manager hadn't decided to stroll outside to smoke a cigarette? He told me I was making a scene even after I had politely done all of this. No yelling or anything. They also parked their company vehicle extremely close to my truck making it difficult to get in. Unsafe is not something I like feeling, just making mention of an issue that is unprofessional. And then to be asked if I work there or if I am a customer by the manager, only to them tell me to leave. I'm a mechanic of 12 years, that was disgusting. Horseplay was never allowed around customers, so why should it now? Shame on you ********** work done was a little expensive however for a rim and a tire. So sad to see this shop be removed from my recommendation list to my mobile mechanic customers that I can't get to right away. I never got any names, I do not care to either at this point. Someone is going to get hurt by that guy one of these days.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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