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ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to Big O and was told I needed a new alternator and battery and had these services completed on my car. I happened to go to a another Big O and was advised by them that I was overcharged for the labor and parts according to the system that is used (alldata). I spoke with ****** at the Big O on Northern and he checked and did see that I was charged incorrectly. He gave me a coupon for a free oil change. Two months following this my car wouldn't start. When i took it to another mechanic I was told i had a bad battery, which i had purchased at Big O. I called ****** about this issue and asked for a reasonable resolution. He told me i needed to bring in the old battery they had sold me. I have already gotten my car worked on and don't have the battery. Further, due to their previous issueswith me I don't trust them and don't want to do business witht hem anymore. I am requesting a cash refund for the battery they sold me that was no good.Business response
04/14/2023
Dear BBB,
Attached is the original invoice that our guest paid along with the warranty information should an issue arise. You will notice the $75.00 service discount which more than covers any disputed "over charge" she references. I will however add my technician does need to get paid for finding and confirming the issue before installing the parts needed to correct the issue. In this case getting her car to start and run. Our guest chose not to show back up to take advantage of the warranty. She referenced another Big O without specifics. She could have gone to that one to get a free battery. It's under warranty for free until 6/30/2024. There are over 60 Big O's in AZ and many more across the country so it is very easy to use the warranty should the need arise. We also have a mechanism via the 800 # should she be out of network. Many other shops also sell Interstate Batteries and she could have gotten a warranty that way as well.
Her decision to not involve our store or go anywhere else where the warranty is valid was her own and we will not be issuing a refund.
Kindest Regards
*****************************
Managing Partner
*************************
Manager
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.