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ComplaintsforMagnus Title Agency
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is a deposit to a title company which still has not been applied for the purchase of a home in Arizona. They sent an email to my realtor telling her that they had not received the money. I have called them twice and they assured me both times that they had received the money but that it had not been credited to my account yet. Both times they assured me that they would sent the confirmation out immediately to both my realtor and me.Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Closing on the townhouse I purchased was 10/5/2021 in ************** office of the Magnus Title Agency. I had acquired an AAA home-owners policy # prior to closing and informed *********************** of same. However, at closing the payment for home-owners insurance was paid to Travelers Ins. Agency. She explained that she had received a copy of the blanket policy for the *** from Travelers and assumed I was using that company. She did not contact me, but rather paid Travelers $513 directly. The following month I received a cancellation notice from AAA, and I called to determine why. That was when I found out about the payment going to Travelers instead of AAA. I paid AAA the $513 directly and requested a refund from *********************** of Magnus Title. She said she could not refund my money until she received the refund from Travelers. I have called several times and do not understand her refusal to issue funds clearly due to me. It is now past 3 months that I have been trying to get this refund. Now I understand why they have a C- rating. I have also reported this to my **** estate agent, and he said he has advised ***************************** of same. Last week, approximately 1/12/2021, *********************** left a voice message on my phone that she would issue my refund in any manner I chose. I responded with an email stating I didn't care how she distributed the funds as long as I received it by 1/19/22. No check has been received.
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Contact Information
3200 N Central Ave
Ste 950
Phoenix, AZ 85012-2541
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.