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Find a Location

Urban Air Adventure Park has 1 locations, listed below.

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    Business ProfileforUrban Air Adventure Park

    Trampolines

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers trampoline park services.

    Business Details

    Location of This Business
    4816 E Ray Rd, Phoenix, AZ 85044-6402
    BBB File Opened:
    5/27/2021
    Years in Business:
    6
    Business Started:
    5/10/2018
    Business Incorporated:
    5/10/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Urban Air Ahwatukee
    • Arbor Hill LLC
    Additional Contact Information

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    My children had a half day from school so we bought tickets to Urban Air Adventure Park in Ahwatukee. I purchased two tickets online on Wednesday, July 26th and our window to show up was from 1:00pm to 130 pm on that day. When we arrived, the doors were locked. A manager was there and he explained that their website had not been updated from their summer hours and they were not open. She told us that we needed to contact corporate to get a refund and there is nothing she could do about it. We have emailed Urban Air three times now to try to get a refund. There is has been no response. I tried to get a refund with my credit card company as well and received a response from Urban Air that said that they do not make exceptions for refunds and we must use our passes within 90 days. I do not want to go to Urban Air. I want my money back. I chose to go that day because my kids had a half day. I do know what other measures to take to get a refund. I do know that I should be refunded because I purchased tickets for a time when they were not open because the company had not updated their hours on their website.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Asaa A

    1 star

    07/24/2024

    I purchased five memberships but after payment the system required me to upload personal information that Im not comfortable with sharing with a nonsecure system. Immediately, I spoke to the manager and explained my issues. Although he understood , he said that theres nothing they could do there and that Id have to email customer support and theyd cancel the memberships for me with no problem. I emailed back a forth with the guest loyalty team. ****** replied first stating that it could not be canceled. I responded and explained the issue again. ******* replied that shed cancel it only if I went online to purchase five ultimate tickets within ************************************************************************************************** into paying for something that I didnt use and that Im only canceling because they werent transparent before I paid. So I let them know that I would not be purchasing anything else and that Id contact ********************** and the ag office. ******* responded saying that they dont give legal advice clearly they dont because they dont even know that theyre breaking the law trying to force me to keep a contract that I rescinded within minutes. Long story short Im not willing to put myself and my family at risk to be victims of identity theft just so urban air can make some money. They cant guarantee that their systems are secure so I cant provide them with my personal details just to jump up and down. They shouldve disclosed that they required the information from the outset and I never would have purchased the memberships. BEWARE!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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