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Find a Location

DeluxeFlights has 1 locations, listed below.

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    Business ProfileforDeluxeFlights

    Travel Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers travel services.

    Business Details

    Location of This Business
    11201 N Tatum Blvd Ste 300, Phoenix, AZ 85028-6039
    BBB File Opened:
    11/17/2020
    Years in Business:
    6
    Business Started:
    9/21/2017
    Type of Entity:
    Sole Proprietorship
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need help planning a trip? How to find a good travel agent

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/30/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 11/22/23, I booked two business class tickets from ********************** to ****** (03/09/24) for $3,962 via DeLuxe Flights, which advertised business class flights with deep discounts (Fly Business Class 30-80% Cheaper.On 03/03/24, six days before departure, my reservation in the ****** Airlines App was removed.I contacted ****** airlines and Canada Air, and they verified that my travel agent cancelled the tickets; and that the travel company paid $103 Canada dollars by a Canadian credit card, NOT the $3,962 USD I paid to the travel company. The travel company claimed that the Airlines cancellated but it could NOT provide any reasons. NEITHER it notified me about the cancellation, NOR it rebooked or refunded me. Upset and stressful, I had to rush to book two tickets to Syndey to catch a paid cruise from there.It is Airlines policy to fully refund tickets if it cancels. If the Airlines cancelled my tickets as DeLuxe claimed. It should fully refund me. Despite the refunding request from me and my credit card bank, the DeLuxed refused. ****** took my money, without my permission, converted into a voucher. Neither did I receive the voucher for review, nor did I, or would I accept it. It is DeLuxe business practice to issue fake/invalid tickets and then to issue vouches when used had overcharged the tickets.Scam Detector states: Is DeLuxeflights.com legit? Its definitely questionable. If you plan to do business on this site, proceed with caution. Youll also learn to detect block scam websites and what you can do if you already lost your money. Book your business Class flight with DeLuxeFlights to save up 80% off: 300 + Destination. We evaluated the validity of this claimwe have doubts. If DeLuxe can sell business class flight at 80% discounts the economy class price, no one would fly economy.I am one of many victims of DeLuxes deceptive and fraudulent scheme, hoping BBB will take actions to stop this bad business practice, and get my money b
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Raj K

    1 star

    04/13/2023

    I purchased a ticket from ************* to ****** return for over $8000 dollars for party of 2 businesses class they added an extra $701.52 without my approval and when I told them that I did not order travel protection the send me letter stating that the amount will be refunded in 6 to business days I come back from my trip and the charges are still their and they are not responding to my email Do not use this company delux fight and deluxe travel it a fraud compy

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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