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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Tree Pro's to trim my Palo Verde Tree and remove a dead mesquite tree. For the Palo Verde, a group of unskilled workers came and did a bunch of stub, flush or heading cuts and more than 20% of the trees crown was removed. For the mesquite tree, they left 7" off the tree above grade, requiring me to go rent a chain saw and cut it down to grade so I could bury the *****.Business response
03/29/2024
Hello there, my name is ****** from Tree Pros. I am reaching out in regard to the services that we provided to you in September 2023. After the service was completed, we sent a crew back out for a touch-up on October 20th, with our operational manager on site. I understand that you were still upset after the services were completed, and I offered for our operational manager to reach out, but that was declined. In regards to the concern, is there a way that we can resolve the matter? We always strive to provide a five-star experience working with Tree Pros and do not want to leave this concern unresolved.
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Contact Information
2836 W Durango St
Phoenix, AZ 85009-6353
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.