ComplaintsforAZ Auto eXchange
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2015 Dodge Journey from this company on October 2, 2021. When I test drove the car nothing was wrong with it. So I bought it for **** with 185k miles on it. After driving the car for a few days it started to have alignment problems. My wheel will shake going past 40 mph. I took it to them to fix within my 15 day warranty. They had the car for a day and gave it back saying they fixed it. I got it back still had the same problem for the alignment but this time my wheel will shake going past 60 mph and the wheel will go more towards the right. They put parts in the car for the alignment but it still has the same problem till this day. Now when I turn my car on its smells like gas I have a 2 year old and pregnant I dont really want to be smelling gas in my car while driving not healthy at all. It leaks oil at the bottom of the car. Brought back two days after asking if I can just get my money back on the car. That was October 14, 2021. Ever since I bought the car it just kept having problems and they werent fixing it. Only had it for two weeks. They said it wasnt in the policy to return the vehicle I had to take them to court. Ive been trying to get insurance on the car but progressive said it had an bad accident and it was a lemon. Ive checked the vin company and it said no accident was reported I even asked them and they said no accident and just sent me to there insurance they go through. Just recently I had to buy a brand new battery for the car and now I have to get my transmission mix because it wont shift gears while driving. I really just want them to give my money back and take the car or pay for all the repairs it needs. The business I bought it from was AZ AUTO XCHANGE on ****************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.