ComplaintsforDesert West Auto Sales LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Desert West Auto sales had a **** ***** Silverado **** HD pickup truck for sale. On January 4th 2022 I went to Desert West Auto sales and decided to purchase the Silverado. The salesman obtained financing for me. I had the down payment but was unable to obtain insurance because it was late in the evening by the time we got the financing.. I told the salesman I would be back in the morning with the down payment and insurance on the vehicle to pick it up. When I showed up at the dealership at around 11:30 a.m. January 5th 2022 the salesman came out said I have some bad news for you I sold the truck this morning. Needless to say I was not happy. He never called or bothered to contact me by any means to let me know someone else was there to purchase the truck and ask me whether or not I was still coming to get it. Even though he knew I had to wait till morning to get insurance so I could take the truck off the lot. So he basically sold the truck out from under me I was infuriated. I would like the Better BusinessBbureau to contact the dealership and see if this can be rectified I asked him to cancel the contract with the person that came in and bought the truck but he refused. This is the resolution I would like is for him to cancel the contract with the other person and sell me the truck it's only right. The salesman's name is *****Business response
01/14/2022
First of we just want to say we are sorry you had a negative experience with us; we try to provide everyone with a positive experience. The day that we did the financing, I understand by the end it was late and you were unable to obtain insurance. We offered to put the down payment down to reserve the truck and we were even willing to defer part of the down payment so you could afford to put insurance on it, but you decided to not do the down payment that evening because you wanted to do everything in the morning. Without anything signed or money down, we are unable to hold any vehicle. The truck was sold in the morning minutes before you came in and therefore we did not have the opportunity to inform you the truck had been sold. It wouldnt be fair to that customer to cancel his contract when he came in with everything he needed. We were willing to help you find a similar truck, but we were met with insults, name calling, and harassing text messages. We did our best to provide all parties involved with a good customer service experience.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.