Business ProfileforUtility Submetering Systems LLC

Long story short: We moved into our townhome in ****** in July 2023. We have not received a paper bill, or access to a WORKING online portal, since we have moved in, and have therefore, not been able to pay our water utility bill. This company will not accept payment over the phone.We are renters. Our property owners have been out of the country for 6 months. They came back in Dec. to a notice from Utility Submetering Systems that our property's water bill had not been paid since July (since we moved in). The owners got in contact with us and let us know what was going on. We have called and spoken directly with the representatives at Utility Submetering Systems 5 TIMES since January 2023. First, we tried to figure out why our home is not getting any bills for 6 months?? But we have never been given a clear answer. We asked if we could pay the bill over the phone. They said no, we have to wait until we receive the bills in the mail or use their online portal (however, we need the first bill to access this). It is almost one month later (Feb. 19). We called them again today to follow up on the bill and they claimed that another company mails their bills for them and they are having difficulty in the ****** area...and mail isn't being delivered correctly? Our bill is now more than $300 and getting bigger, with no option to pay in sight. In the meantime, we are concerned our water utility will eventually be shut off and the extreme high cost we will eventually have to pay when this company is finally able to get us a bill. We don't understand why they are being so elusive about our billing, as we have gotten different stories each time we talk to them. Included is snapshot from email correspondence with Utility Submetering Systems regarding the mail issue. We just want a paper bill so we can finally pay these bills and be done with this!