ComplaintsforAdstar Media

• Initial Complaint

  04/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 18 2024 there was 10000 dollars withdrawn from my bank account to pay for a online business to sell merchandise for ****** through adstar media llc.A few days before that I called and had the limit raised to 10000 to be took off of a debit card for this purchase .They said ok the money there and could be withdrawn until 5 that evening.I called adstar and told them this.2 days later the money was still in the account and I asked them why they said no one had tried to get the money off the card .I thought this was suspicious and told them I change my mind and didn't want to purchase the services from adstar.they said everything should be ok and I thought it was over.about two weeks later I checked the account and 10000 had been removed from the account and I ask why since I told them I didn't want to buy the service.After checking they said that I signed a electronic check approving the buy and sent me a copy of the document.I had never seen the document before and did not sign it.Aparently adstar took my information and ordered checks saying so could make direct deposits to the account but instead they ordered checks filled one out for 10000 forged electronic signature and cashed it on 21 of March for the purpose of getting around the 3 day money back guarantee.They got my money provided no service forged a electronic signature and refuse a refund

  Business response

  04/17/2024

  Thank you for reaching out to us right away! We made contact with Mr ****** immediately, and were able to clear up his concerns and confusion.

  Of course, we did no such thing as ordering checks on his behalf, as this is not possible, nor did we forge any signatures.

  Thankfully, this was just a misunderstanding. 

  We were able to show Mr ****** his actual hand signed documentation vis ********, and we are pleased to have him as a client.

  His contract is for a minimum duration of 18 months, and we are at the very beginning. We are happy to put this mistake in communication behind us, and we are looking forward to providing Mr ****** with the highest level of customer service for years to come!

  Thank you again - Adstar Support Team

  Customer response

  04/18/2024

  I contacted adstar and asked for any documents concerning the agreement.I am 65 years old and disabled .they have 10000 of my money .they have had it for thirty days as of today.they have not sent .me the papers I requested .I have got nothing for the money they took .I have never seen the document they said I electronically signed  except the one my bank sent me.i thank BBB for your response but I am really disappointed that I can not get a refund for something I haven't got don't want and have been threatened cussed and ignored 

  Business response

  04/18/2024

  All of the following information was emailed to *********************** on 4/18/24 at 1:02pm:
  Our Fulfillment Team at has alerted us that you have failed to show up for numerous scheduled appointments for us to operate the account we are legally contracted to manage for you.
  We have attached a copy of your legally signed Service Agreement, please read through it at your convenience. 
  You signed your legal Service Agreement on 3/18/24 at exactly 1:17:17pm. Your IP ADDRESS was legally recorded by ********.
  Your account is currently behind schedule due your failure to attend your scheduled appointments. We've have reached out to you numerous times and left voicemails alerting you to this urgent need for action on your part. It is critical that you attend your scheduled appointments for your success.
  For us to fulfill your contract services, it is imperative that you reestablish contact and focus on working with the team.
  To correct this situation, action is required on your part. 
  You must contact our Fulfillment Team and restore communication that allows us to work on your account.
  Here are the exact dates you had scheduled appointments, but failed to answer for them:
  3/25/24 - no answer, no response.
  4/9/24 - emailed reminder at 10:28am to *********************** - no answer, no response.
  4/17/24 - emailed reminder at 11:23am to *********************** no answer, no response.
  Each time you miss an appointment, an email is to you sent after you fail to attend your scheduled appointment.
  Each time you miss an appointment, a text SMS is sent to you sent after you fail to attend your scheduled appointment.
  We have a sincere desire to deliver to you the highest quality customer service, which we give to all our clients.
  Because of our earnest desire to see all of our clients succeed, we have scheduled you yet another appointment with our Fulfillment Staff. Please make a note of this.

  We are desperately trying to help you sir, please call us.

  
  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They have a 30 day money back guarentee. they wer paid on 06.27.23 informed them wanted money back on 07.12.23 have not been able to reach them except for the mentor ***** he said it would be resolved no answer. I told them did not want services because they wanted me to invest ***** when i said no they tried to get me on another for ***** i want my moneback ******

  Business response

  08/04/2023

  This matter has been fully resolved, and the client has withdrawn their complaint.

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