Customer ReviewsforNameCheap

I canceled my subscription; however, the company keeps taking money from my account. I've had to fight with them to stop. I enlisted my bank for help which helped. But once again I see my account negative $100 again. Do not sign up with this company.

- Read the fine print. There's no Let's Encrypt support; they make you think they offer a free lifetime SSL when they don't. They must be more focused on explaining exactly how it works, instead of "making the sale".- I created a script to solve my SSL problem. It worked fine in my Linux test environment but failed in theirs live environment. They said they can't allow scripts to run in their shared hosted services. They should be able to review and vet scripts to automate this process.- They quoted one price and then changed it. Initially, they told me the renewal price for my "Stellar Business" plan was $110, but now they're saying it's $216! That really upset me. I had to escalate the case, and then they said it was about $216 because they had me on a biannual plan, not a yearly one. The level 1 representative in ***** gave me the wrong price, which was so frustrating, and then ended the chat without my consent. Thus the reason why I escalated. I really miss when the entire team was in *******. With the level 1 team in *****, the service has been terrible. I'm never happy with their support now. I used to be very satisfied with their customer support; the move just made it bad. They should move it back to *******.

No problems with their domain name registry services. But If you chat with their technical support people concerning some of their more technical services you could be in trouble. For me, they pasted outdated step by step videos and instructions to navigate the settings areas. I went through 3 tech people and I got the impression they were not actually familiar with the website settings so they *********** instructions and videos based on the topic at hand. One evasive chat person simply disconnected our chat. It would have been better customer service if the person had just simply said, "Let me find someone who can help you better with your problem."

Do not purchase this company does not honor it's coupon codes

I am deeply frustrated with how Namecheap has handled my situation. Initially, they challenged my account based on my ******* identity. When I proved my residency in ****** and legal business registration in ******, they shifted their focus to the Persian language of my site. Despite my efforts to comply, they have not reviewed my content and insist on removal simply because it's in Persian. This is not just unprofessional, it's discriminatory. After weeks of waiting, I only received dismissive responses. This is no way to treat customers

Waste of money and time. No secure especially from foreign hackers/spammers. Lousy customer support. False advertisement.We bought a VPS Quasar account as our hosting. We've been patient with them for our first year of service 2021. But since last year we're having problem, their tech support are not really helpful even just simple setting the **** They will just tell you what to do, give links to their instruction page but if you're not a techy person you'll get lost.This year is the worst. We lost our client because our VPS account got hack from internal. We don't give our password to anyone and the way the spammers created their user account was in the back office. From having several months of dialogue that i reported to them, instead of fixing, they are telling me how to fix which i already told them that's internal. Without providing a clear solution & not cleaning it, they deleted our account. We lost several of our websites including our high end client. If anyone of you experience the same thing. Please write to use at sales [at] resultsmarketingpartners.com as we are gathering companies to file a formal lawsuit to our Attorney General. Thank you!Big companies like this needs to pay attention even we are only small business. But they don't care at all.

This is a scammer company. Please avoid at all costs. The offered a domain for sale that was not actually available. There is no customer service available to help me, despite having already charged by card.

NameCheap allowed me to pay for a public web domain and then refused to let me use it or refund my money. They are an unethical company.

**************** is likely a bot. You get quick replies with useless information. I am locked out because my phone number changed. They have no method to update my phone number. They require you to use veriff.com, which is a questionable site based in ******* that asks for a government ID and a selfie. I continually ask to be sent to a manger and just get the same reply over and over that I am required by the service agreement to provide government ID. Thats fun, but provide me the option to get it to you another way other than offshore. They just keep telling me they are PCI compliant, which further leads me to believe its just a bot replying. I just want to transfer my business somewhere else and they wont let me.

Today (Aug. 4) I changed the "auto-renew" setting to "not auto-renew" for two of my websites I have with namecheap.com. One was listed to expire on Aug. 11, the other on Aug. 20). However, namecheap.com used my credit card to renew those websites for another year on July 31 (@$42). When I contacted them, they told me they require such a change several weeks BEFORE the expiration. I spent an hour on their customer service chat line to no avail. They ***** no exceptions to the policy that seems on the face of it to be impossible to understand.