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ComplaintsforVST Fuel Management
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Complaint Details
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Initial Complaint
02/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In December2021, The ************** was informed that VST no longer supports their maintenance of their old fuel tracking system and now uses "Cloud". The ************** paid money in good faith to use the updated program. The modifications were made and ever since, VST's program is less dependable that what it was before. Phone calls to their company are not answered, and it appears that VST has no desire to reach back at the ************** to resolve this, meanwhile we now have a fuel track system that is virtually worthless. As Fleet Manager for the Town, I will be forced to turn this situation over to the Towns Finance and ***************** We have used VST for over 6 years, and before it was bought out by the original owners, it was a strong and steadfast program. Obviously, the new owners are lacking with follow up and customer supportBusiness response
09/13/2023
This issue was resolved. In March, our phone service went down, the cloud was having issues, and the hiring process was taking longer than expected to hire help to put everything back together. The way the complaints were handled was the owner personally visiting every customer and addressing the problems and solutions, including **************.
The cloud software has since also been updated several times since this complaint. Those updates have made it seamless to control your system. If there are problems, one may address it to us and the code will be adjusted on the same day.
********************* has informed me that I have resolved the complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.