ComplaintsforRLS Window & Door Service LLC

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 2, 2022--Date of the bill for $$3716.51 Repairs to severaL windows at the back of our home--including replacement glass, weatherstripping.the owner Kevin has an associate here in tucson named Mike. After the work was completed, problems persisted with two back windows which could no longer be closed cranking them from the inside. The associate Mike was back a couple of times and I paid him an additional $75.00. Mike said that hewas unable to fix the closure problem and that Kevin would have to put in new "arms" . In a subvsequent date, Kevin said that he was awaiting parts. I called him twice since then, , the second time on Febvruary 23, 2023, reminding him of the problem and that we have a guest coming in that room. I have had no response.

  Business response

  04/28/2023

  I have attached the original Quote and line detail of the services rendered by Mr. *******. We replaced
  glass and weatherstripping on 8 Hurd Wood casement windows. All windows were working as designed
  when we left the jobsite on May 2nd. If the crank mechanism and/or hinges were not working properly it
  would have been addressed during installation and replaced at an additional charge for parts and labor.
  We carry these parts on the truck as these are common wear (failure) parts. Furthermore, these parts
  are not altered during the glass and/or weatherstripping process.
  
  Mr. ******* contacted me after some time and said his windows were not working properly. After
  discussing the problem with Mr. *******, I said we would need to have a look but that a service charge
  would be applicable because this was a new failure and not part of the original contract. Mr. *******
  agreed to this. Once my associate determined the hinges had failed Mr. ******* paid the service charge.
  
  Mr. ******* would like these repairs done as part of the original contract at no charge. Our original
  contract was completed satisfactorily, and we have no negligence in parts that are common fail points.
  All windows are inspected for operation after glass and weatherstrip installation. (We have to close the
  window).
  
  Thank you,
  ***** ******

  Customer response

  05/09/2023

   
  

  We are not trying to "get something for free" as Mr. ****** indicates. . We are, and always have been, willing to pay for the repairs.

   

  One major problem in this caseis that a long time has gone by without any response from him. (As you can see by the delay in his response to BBB)

   

  On July 14, 2022, I spoke with Mr. ****** regarding whether any parts for the window arms had come in. He said that he had not received any shipments and that he had "not been back to Tucson".

   

  I think that BBB sahouls at least NOTE THIS IN HIS FILE. As for the rest, I think it is better for both parties to abaondone any further dealings with each other, and consider the case closed.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩