ComplaintsforGlove Saver
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
6/15/23 I accidentally ordered a case of gloves from glovesaver.com the order totaled $153.95, order number is *****. realizing my error I called the number on the site ************) at 10:**** 06/16 I got an answering machine. I called 11:30am 06/17 and got an answering machine again so I left a message with my number. I called 5 times June 19th to no avail and reached out by email to ******************************* in the morning at 9:16am June 19th giving my name number and the order# and requesting a call back ASAP At 1:27pm 06/19 I received an email from ***************************** saying "checking now" at 2:48 I replied asking for a call and letting ******* know I called and left messages many times to no avail. At 6:56pm he responded again "checking now" At 8:31 pm I asked via email to cancel the order again giving the confirmation number and requesting the refund to the original method of Payment. 11:53pm ******* responded "whats the problem???????????????" 6:39am 06/20 I responded "please cancel the order I would really appreciate it." I called the ********** # twice and got no answer and received no updates or communication via email. on 06/21 someone answered the phone number from the site at 4:43pm (i dont recall the name) I explained the situation the man, said he would call the warehouse, if the order had not shipped he would issue a full refund and call back to let me know. I never heard from him again. I called 3 times the 22nd of June and emailed at 6:17pm stating what transpired over the call and explaining everything that happened over the past few days via email and phone, I said I wanted to resolve the issue and not have to take a different course of action. I received an email 06/23/23 saying? "we canceled the order days ago" that's the last communication I've had from them to date and I have not received any cancelation confirmation, refund or update.Now it's July 11th and I'm down $153.95 Also there is no refund policy mentioned in the SiteInitial Complaint
09/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
i emailed a ***************************** regarding my Order #***** Saturday, August, 06, 2022 (In-Stock) VINYL GLOVES ***** Per Case (Best Buy)(Shipped)Fedex Tracking Number: ************ PFV-L 1 ***** (In-Stock) FACE MASK / 3 Ply Earloop Mask (Shipped)Fedex Tracking Number: ************ ******R 1 ***** Subtotal ***** Shipping ***** Grand Total ****** ******************************* *************************************************************************************** ************ i recd one box the case of gloves but not the masks ******* claims he would check on thisChecking now Sent from my iPhone 9/17/2022 11:59 PM On 09/17/2022 9:48 AM *****************************Business response
09/30/2022
We apologize for the issue and will send out 2 bx of mask today via UPS.Customer response
10/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Customer response
10/16/2022
hello, i still have not seen my masksBusiness response
10/17/2022
Masks will be going out today. We apologize for the delay. Thank you.Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company took our order on 4-1-21 for gloves. About a week or so later, we were notified that there was a delay and they would fill our order as soon as possible. Since then not only have we never received the order but they have refused to refund for the product we never received. First they tried to give us a credit in the amount of money they had already taken for a future order. They were told we did not want to place any other orders, we just wanted our money back. They sometimes reply to emails with a vague "checking on this" but nothing is ever resolved. They have kept our money during a global pandemic with little communication and no real apology. We want our order refunded in full as soon as possible. Our order was #38996 and the order is attached.Initial Complaint
08/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On July 26, 2021 I placed an order online with Glove Saver for **** 305X Nitrile gloves.(exam grade) The total dollar amount is $144.11.Two weeks have pasted, I have made over 10 phone calls and sent 5 e-mails looking for a status on my order. I have zero response to my inquire.order #*****Business response
08/18/2021
Your shipment
1Z7X49W90305730484
Estimated delivery
Wednesday, August 18 by 7:00 P.M.
Past Event
Label Created
Past Event
Shipped
Current Event
Out for Delivery
Future Event
Delivery
Ship To
***********, ** **
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.