ComplaintsforSleep Medicine Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a new CPAP machine from **************************, owner of Sleep Medicine Solutions, in ***************, ** on July 28, 2021. I returned the machine to ****************** for repairs within the week because it was making an unusual amount of loud noise while operating. Although I specifically and clearly informed him that under no circumstances did I want or would I use a "rebuilt loaner" while the unit was under repair, ***************** insisted I take one, and to cut short what was turning into an increasingly uncomfortable interaction with him, I finally relented, accepting the loaner unit. I have never used the "loaner" unit and have zero intention to ever do so. In the intervening 13 weeks, ****************** has not even initiated any contact to inform me of progress re: repairs to the unit. At approximately 2 weeks, 3 weeks and 11 weeks following ***************** receiving the unit back for repairs, I contacted him asking for an update on progress. He had not made any progress on the repair, so during the phone contact during the 11th week, I asked him for my money back. He said he would initiate the refund of my money, and I have heard nothing since. That conversation was nearly three weeks ago (2nd or 3rd week of October, 2021). I would like ***************** to return my money ($1403.79 paid in full on July 28, 2021). Please help. I am retired and on a fixed income, and simply cannot afford this financial loss.I have supporting documents (contract?) but no way to upload them on my phone.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.