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Find a Location

Big O Tire Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Big O Tire Store

      7690 E. Highway 69 Prescott Valley, AZ 86314

    • Big O Tire Store

      7690 E. Highway 69 Prescott Valley, AZ 86314

    Business ProfileforBig O Tire Store

    Tire Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Big O Tire Store has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Big O Tire Store

        7690 E. Highway 69 Prescott Valley, AZ 86314

      • Big O Tire Store

        7690 E. Highway 69 Prescott Valley, AZ 86314

      Location of This Business
      7690 E. Highway 69, Prescott Valley, AZ 86314
      BBB File Opened:
      1/24/2000
      Years in Business:
      27
      Business Started:
      1/1/1997
      Business Started Locally:
      1/1/1997
      Business Management
      • Mr. Robert Bird, Member
      • Mr. David Ackerman, Owner
      Contact Information

      Principal

      • Mr. David Ackerman, Owner

      Customer Contact

      • Mr. David Ackerman, Owner
      Additional Contact Information

      Fax Numbers

      • (928) 772-3225
        Primary Fax

      Industry Tip

      BBB Tip: A buyer’s guide to purchasing tires

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/05/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      october 31st 2022 we took our vehicle into to big o for repairs invoice ****** for ******* for replacement of rear strut assembly they found that additional issues with a hub bearing and lower ball joint. okay fine we left the lights on the dash were cleared and we thought the issues had been resolved. the vehicle still had issues and the lights came back on the dash. we called in and were told to bring it back in to resolve the issue they decided it was abs sensor front left and right. they ordered parts from ***** and we made an appointment when the parts came in that day to return on the 11/03 invoice ******. they replaced them and again the dash lights were off as we are leaving about a mile down the road there was a loud noise and shake from the front end and a loss of power when starting off during acceleration. we again phoned big o and were told to bring it back and they would scan it to see what error codes it brought up an the issues. we returned on 11/04 the person we spoke to just said it was probably the axles which are new and refused to scan for codes and walked away. We paid over 2 thousand dollars and the issues are still present.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katelyn R

      1 star

      06/29/2024

      I have been a loyal customer for years to this particular **********************, and even longer to Big * Tires in other parts of the state as well. Most recently I took my car into them for overheating. It was not leaking anything, but was overheating. They put in a new radiator and thermostat and sent me home. I realized the next day that I had oil stains all over my landlords unsealed paver driveway. I took it back to them, they fixed it in ten minutes and the manager ****** told me the part on my radiator failed and they fixed it. (Which is a lie, because if the part failed, I would have had to wait for a new one to be delivered). This was due to the employees workmanship. I called her two days later, after speaking to many paver professionals, who all said that this oil was going to be nearly impossible to get out of the pavers, which also resulted in my landlord threatening to evict me. I called ******, she was rude and was not willing to take any accountability. I contacted corporate, they sent someone out to my home TW* WEEKS LATER to power wash my driveway, which did nothing. The oil is still there. Its not just a small spot, its all the way down my driveway. I asked for a refund on my service (that was over $1,000.00) and was denied. I also found out that my rack and pinion is also going out, and has been for a while. This was found by another Big * Tires location during an inspection, at the request of the corporate representative, and no one bothered to mention that to me when doing the other repairs. So, to sum it up, I received a poor service, destroyed property, an eviction notice, more major repairs needed on my vehicle, and now, no resolution to my pavers, no refund on my service, and also I have been completely ghosted by the corporate representative after he denied my refund. This is a terrible establishment. Ran by complete crooks. I will be taking legal action.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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